Senior Receptionist - Ferndale

Planet Fitness; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in the fitness industry seeks a dedicated Reception Manager for its Johannesburg branch. This role involves overseeing the Welcome Desk operations, ensuring member satisfaction, and managing a team of receptionists while providing a positive first impression. Ideal candidates will possess strong communication and leadership skills, along with a background in front desk management.

Benefits

Team environment

Opportunities for career growth

Qualifications

• Experience in a front desk or welcome desk position is an advantage.
• Must be able to work shifts.
• High energy levels required.

Responsibilities

• Ensure the Welcome Desk is efficiently managed for maximum member satisfaction.
• Resolve member complaints and manage receptionist staff.
• Conduct group exercise classes as needed.

Skills

Communication

Motivation

Leadership

Administrative Accuracy

Problem Solving

Tools

PC Skills

Job description

Purpose Of The Job

• Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes
  
  

Key Performance Areas Include

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist
  
  

Experience & Competencies Required

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Intermediate PC skills
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving
• Have reliable transport
  
  

CV's can be sent directly to [e-mail]

Please complete our recruitment link https://www.jotform.com/232535071291552 for us to get to know you abit better.

• Please note that if you have not heard from the HR department within 14 days, consider your application unsuccessful.