Senior Receptionist

HR Genie; Vanderbijlpark; On-site; ZAR 15,000 - 25,000; Full time

Job summary

An established industry player seeks a dynamic individual to manage the Welcome Desk and enhance member satisfaction. This role requires a friendly and efficient approach to ensure a positive first impression for members. You'll lead a team, handle administrative tasks, and resolve member complaints while maintaining high standards of service. If you thrive in a fast-paced environment and have a passion for customer service, this opportunity is perfect for you. Join a team that values integrity, energy, and excellent communication skills, and make a real impact in the lives of members.

Qualifications

• Experience in front desk or welcome desk roles is advantageous.
• Ability to motivate and lead staff effectively.

Responsibilities

• Manage the Welcome Desk to ensure positive member experiences.
• Handle cash management and club administration tasks.

Skills

Administrative Accuracy

Communication Skills

Staff Management

Conflict Handling

Problem Solving

Interpersonal Skills

Tools

PC Skills

Job description

SUMMARY :

Responsible for ensuring that the Welcome Desk / Reception is effectively and efficiently managed at a

POSITION INFO : Purpose of the Job :

• Responsible for ensuring that the Welcome Desk / Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes.

Key Performance Areas include :

• Assisting with club administration when necessary.
• Cash management.
• Communication with members and staff.
• Managing of Receptionist.
• Monitoring of access and overrides for staff and members.
• Reception stock control.
• Resolving member complaints.
• Training of Receptionist.

Experience & Competencies Required :

• Ability to motivate staff and lead by example.
• Advanced levels of administrative accuracy.
• Display friendly and efficient qualities that reflect the Planet Fitness way.
• Display uncompromising levels of honesty and integrity.
• Have excellent communication skills and be able to liaise at all levels.
• Intermediate PC skills.
• Must be able to work shifts.
• Possess high level energy levels.
• Previous experience within a front desk or welcome desk position is an added advantage.
• Proven track record in managing staff, planning, organising, conflict handling, and problem solving.
• Have reliable transport.

CVs can be sent directly to the provided contact or please complete our recruitment link.