Senior Receptionist

HR Genie; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player is seeking a dynamic individual to manage the Welcome Desk and Reception area. This role is crucial in creating a positive first impression for members while ensuring smooth operations. Responsibilities include managing reception staff, resolving member complaints, and overseeing cash operations. The ideal candidate will possess strong administrative skills, a friendly demeanor, and the ability to motivate and lead a team. If you thrive in a fast-paced environment and are passionate about customer service, this opportunity is perfect for you.

Qualifications

• Experience in managing reception and providing excellent customer service.
• Ability to motivate and lead staff effectively.

Responsibilities

• Manage the Welcome Desk to ensure member satisfaction.
• Oversee cash operations and staff management.

Skills

Administrative Accuracy

Staff Management

Conflict Resolution

Excellent Communication

Problem-Solving

High Energy Levels

Education

Experience in Front Desk Management

Job description

Position Overview

Responsible for ensuring that the Welcome Desk / Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximize member satisfaction. Willingness to conduct group exercise classes is also required.

Key Performance Areas

• Assist with club administration when necessary
• Manage cash operations
• Communicate effectively with members and staff
• Manage Receptionist staff
• Monitor access and override controls for staff and members
• Control reception stock
• Resolve member complaints
• Train Receptionist staff

Experience & Competencies

• Ability to motivate staff and lead by example
• High levels of administrative accuracy
• Friendly and efficient demeanor reflecting the Planet Fitness values
• Honesty and integrity
• Excellent communication skills for liaising at all levels
• Ability to work shifts
• High energy levels
• Previous front desk or welcome desk experience is an advantage
• Proven experience in staff management, planning, organizing, conflict resolution, and problem-solving
• Reliable transportation

Application Process

CVs can be sent directly to the provided contact. Please note that if you do not hear from the HR department within 14 days, your application will be considered unsuccessful.