Senior Provisioning Coordinator Sales And Marketing Team • Johannesburg

Brsk; Johannesburg; Remote; ZAR 30 000 - 60 000; Full time

Job summary

Join an innovative company that is transforming customer experiences in the fibre broadband sector. As a Senior Provisioning Coordinator, you will play a crucial role in managing the fibre provisioning process, ensuring seamless service delivery, and providing solutions to at-risk customers. This remote-first position allows you to work from home while occasionally meeting in Johannesburg for training and collaboration. If you are a strategic thinker with a passion for customer satisfaction and operational excellence, this opportunity is perfect for you. Be part of a fast-growing team that values your voice and contributions!

Benefits

Connectivity Allowance

Work-from-home flexibility

Employee Engagement Initiatives

Qualifications

• Experience in fibre provisioning and service delivery.
• Skilled in customer engagement and problem-solving.
• Familiarity with CRM and provisioning systems.

Responsibilities

• Oversee fibre provisioning from order to activation.
• Engage with at-risk customers and provide solutions.
• Collaborate with teams to improve processes.

Skills

Fibre Provisioning

Telco Operations

Customer Service

Campaign Optimization

Data Analysis

Communication Skills

Leadership

Tools

CRM Tools

Dialer Systems

Provisioning Platforms

Job description

Senior Provisioning Coordinator

Are you the kind of person who thrives on turning complexity into seamless customer experiences?

Do you know fibre provisioning like the back of your hand and love saving the day for customers on the fence?

If you're a strategic thinker, a born problem-solver, and ready to take the lead in streamlining operations and keeping customers connected, this might be the role for you.

About us

We're brsk.

We're customer obsessed and proud, but don't just take our word for it.

We've got a score of 4.6 on Trustpilot with our customers showing you just how we go the extra mile.

We're a UK-based, award-winning full fibre broadband provider rolling out up to 2 gigabit per second broadband to homes across the UK.

We have quickly become one of the fastest-growing alternative networks (Altnets) in the UK, already reaching over , homes.

What sets us apart?

Each team member has a voice and contributes to building our company.

Our recent employee engagement scores are as high as 88%, indicating that our teams feel connected and empowered.

About the Role

We're looking for a Senior Provisioning Coordinator to manage our fibre provisioning process with confidence, empathy, and attention to detail.

You will ensure smooth service delivery, handle at-risk customer situations, and drive continuous improvement.

This role involves managing processes and crafting customer experiences that foster satisfaction and connectivity.

What You'll Be Doing

• Oversee the full fibre provisioning journey from order to activation.
• Engage with customers at risk of cancellation, understand their concerns, and provide solutions.
• Manage and optimize dialer campaigns for effective messaging.
• Collaborate with sales, tech, and support teams to improve processes.
• Analyze data to identify operational opportunities.
• Handle complex escalations professionally.
• Support and mentor junior coordinators.
• Maintain documentation and contribute to reporting and process improvements.

What We're Looking For

• Experience in fibre provisioning, telco operations, or service delivery.
• Skilled in 'save' conversations, listening, and empathy.
• Experience with dialer systems and campaign optimization.
• Strong communication skills.
• Detail-oriented with a data-driven approach.
• Ability to work independently in a fast-paced environment.
• Familiarity with CRM tools and provisioning platforms.
• Leadership or mentoring experience is a plus.
• Understanding of fibre network technology and provisioning systems.

Additional Info

This is a remote-first role, primarily work-from-home.

Requirements include a reliable laptop, strong fibre internet connection, noise-cancelling headset, and a quiet workspace.

Connectivity allowance will be provided for internet expenses.

Location: Occasional in-person meetups and training in Johannesburg, so proximity is preferred.

Contract: Initial 3-month contract with potential for permanence based on performance.

Join us

If you're ready to deliver customer-obsessed, operationally excellent fibre experiences, apply now! This role is based in South Africa.