Senior Project Manager

E-Merge IT Recruitment; Johannesburg; On-site; ZAR 648,000 - 1,080,000; Full time

Job summary

E-Merge IT Recruitment is seeking an experienced Project Manager in Johannesburg to drive technology-led transformations across insurance and financial services. You will own end-to-end delivery, translating complex business needs into clear outcomes, engaging senior stakeholders, managing risks and budgets, and delivering customer-focused digital solutions.

The role emphasizes AI awareness, digital enablement and cross-functional collaboration, with a strong focus on real business impact and

Qualifications

• 5+ years Project Management experience.
• Experience managing digital transformation, CX, technology or AI-related projects.
• Project Management certification/accreditations.

Responsibilities

• Define scope and establish delivery plans; take projects end-to-end from initiation to implementation.
• Lead execution, stakeholder engagement, risk management and governance.
• Own delivery and influence stakeholders to ensure business impact.
• Translate business challenges into clear project outcomes and drive delivery.
• Manage risks, budgets, resources, timelines and scope; keep customer outcomes at the centre.
• Navigate complex projects with multiple teams and dependencies, bringing structure to ambiguity.

Skills

AI initiatives

CX transformation

Digital transformation

Process improvement

Customer products

Data-driven

Cross-functional projects

Job description

A dynamic and fast-moving business within the insurance and financial services sector is looking for an experienced Project Manager who is passionate about technology, AI and digital innovation to transform customer experiences. This is an exciting opportunity for someone who can take complex ideas and turn them into well-executed, business-focused solutions. You will be responsible for taking projects end-to-end — from defining scope and establishing delivery plans through to execution, stakeholder engagement, risk management, governance and successful implementation. If you are someone who enjoys owning delivery, influencing stakeholders, and seeing your projects create real business impact, this is a role worth exploring.

Key requirements:

• AI / Artificial Intelligence initiatives
• Customer experience (CX) transformation
• Digital transformation and digital enablement
• Technology and business process improvement
• Customer-facing digital products and solutions
• Data-driven initiatives and business optimisation
• Cross-functional technology and business projects

The ideal candidate:

You’re more than someone who can manage a project plan. You’re a strategic thinker and strong delivery professional who can: Translate business challenges into clear project outcomes. Work confidently with technology, business and senior stakeholders. Navigate complex projects involving multiple teams and dependencies. Bring structure to ambiguity and keep delivery moving. Challenge, influence and negotiate when required. Manage risks, budgets, resources, timelines and scope. Keep the customer and business outcome at the centre of delivery. Understand how emerging technologies, particularly AI, can support better customer experiences and business performance.

Experience and qualifications:

• 5+ years’ Project Management experience.
• Experience managing digital transformation, CX, technology or AI-related projects.
• Project Management certification/accreditations Financial/Insurance industry experience.

Reference number for this position is MAT61513 which is a permanent position based in Johannesburg offering a cost to company salary of up to R1.08m per annum depending on experience and ability.