Senior Production & Observability Engineer

Opensource; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Opensource in Gauteng is seeking an experienced Application Support professional to join our enterprise services team. You will help maintain production systems, troubleshoot incidents, and collaborate with developers, IT operations, and business stakeholders to ensure seamless service delivery.

The ideal candidate has 5–10+ years in application support, strong knowledge of monitoring tools (Grafana, Loki, Splunk, ELK), and a solid grasp of APIs, integrations, and incident management processes.

Qualifications

• 5-10+ years of enterprise application support experience.
• Experience with Java applications, production systems, and integrations.
• Familiarity with monitoring platforms Grafana and Loki (and Splunk/ELK).
• ITIL Foundation or similar certification advantageous.
• Strong communication and stakeholder management skills.

Skills

Application Support

Production Support

Operations Support

Troubleshooting

Grafana

Loki

Splunk

ELK

Incident Management

Root Cause Analysis

APIs & Integrations

Distributed Environments

Release Management

Communication

Stakeholder Management

Collaboration

Education

IT Degree or Diploma

Tools

Grafana

Loki

Splunk

ELK

Job description

Opensource in Gauteng is seeking an experienced Application Support professional to join our enterprise services team. You will help maintain production systems, troubleshoot incidents, and collaborate with developers, IT operations, and business stakeholders to ensure seamless service delivery.

The ideal candidate has 5–10+ years in application support, strong knowledge of monitoring tools (Grafana, Loki, Splunk, ELK), and a solid grasp of APIs, integrations, and incident management processes.