Senior Product Manager, AWS Skills Centre

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Senior Product Manager, AWS Skills Centre

Sector: Project and Program Management, Technology
Role: Senior Executive
Contract Type: Permanent
Hours: Full Time

DESCRIPTION

AWS is hiring a Product Manager to develop, maintain, and improve our operational business model for the new Skills Center program. The AWS Skills Center team engages both Individual Learners and Organizations in targeted audience segments and geographies across EMEA.

In this role, you will be responsible for managing the business KPIs and interpreting data in an ambiguous environment to inform business leaders towards program success. You will also function as the physical site leader for a Skills Center location in Cape Town. You will create daily and weekly standard work requirements for on-site employees, as well as document lessons learned that will improve future sites' cost and performance. You will collaborate across various functions within AWS T&C including Branding, Marketing, Strategic Operations, Communications, Product Delivery, Finance, and Product Launch, as well as with AWS Technical teams. These collaborations will vary between running the business on daily deliverables up to long-term strategic business decisions that will influence the future of the program. You will also partner with AWS Public Policy, Amazon in the Community (AITC), and AWS Social Responsibility & Impact (SRI), along with local and national mission-driven organizations to facilitate awareness and participation from Skills Center target audiences.

The ideal candidate must have a proven track record of success in program management, communication skills, strong attention to detail, process improvement and operational excellence skills, a collaborative work style, and an unparalleled work ethic. The right candidate is extremely data-driven and comfortable with writing and executing on various types of communications and programs; has demonstrated experience working effectively in a fast-paced, high-pressure entrepreneurial environment with a strong desire to roll up your sleeves; and proven experience managing priorities and working effectively across a number of internal stakeholders. Candidates that are passionate about delivering free cloud skills training to learners will thrive in this role.

This is a unique opportunity to play a key role in an exciting opportunity running a physical location for AWS Training & Certification.

Key job responsibilities

1. Develop a deep understanding of the Training and Certification business.
2. Partner with AWS T&C Education Programs team, and T&C Strategic Operations; responsible for creating, measuring, and executing a cohesive business model for defined training offerings.
3. Coordinate end-to-end planning of daily, weekly, and quarterly activities/initiatives across all work streams (e.g., Branding, Marketing, Strategic Operations, Communications, Product Delivery, Finance, and Product Launch).
4. Use data and Key Performance Indicators (KPIs) to optimize and continuously improve program processes and procedures.
5. Manage multiple priorities as an independent, self-starter with excellent time management within a rapidly evolving business.
6. Report on critical milestones within a new site launch, including activities to coordinate across regions and/or localization for global roll-out.
7. Manage and execute internal team communications to ensure cross-functional teams are informed and aware of program updates.

1. 5+ years of product or program management, product marketing, business development, or technology experience.
2. Experience owning/driving roadmap strategy and definition.
3. Experience with end-to-end product delivery.
4. Experience with feature delivery and tradeoffs of a product.
5. Knowledge of key customer experience metrics and methodology (e.g., NPS).

1. Experience in influencing senior leadership through data-driven insights.
2. Experience working across functional teams and senior stakeholders.
3. Experience in using statistical analysis to identify issues or opportunities for improvement.
4. Experience working in a physical store.
5. Experience owning technology products.
6. Bachelor's degree or equivalent.

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.