Senior Practice Success Specialist - Cape Town

Sage City; Johannesburg; Hybrid; ZAR 450,000 - 600,000; Full time

Job summary

Sage City recherche un Senior Practice Success Specialist à Johannesburg pour soutenir les comptables nouvellement agréés dans le développement de leur pratique. Ce rôle clé se concentre sur le succès à long terme des comptables tout en augmentant la base de clients existante. Les candidats idéaux posséderont une formation en comptabilité et des compétences interpersonnelles solides, et travailleront dans un environnement hybride.

Qualifications

• Excellentes compétences en étiquette téléphonique et communication interpersonnelle.
• Connaissances approfondies de la comptabilité et des programmes partenaires Sage.
• Expérience en soutien à la clientèle et en succès client.

Responsibilities

• Soutenir les comptables nouvellement agréés pour développer leur portefeuille.
• Promouvoir Sage Intacct aux partenaires comptables.
• Planifier et participer à des événements régionaux pour promouvoir les offres de Sage.

Skills

Communication interpersonnelle

Bilingue

Informatique

Support produit

Education

Certification SBCA / SBCP

Études en comptabilité ou gestion d'entreprise

Tools

MS Office

Sage Intacct

Job description

Job Details : Senior Practice Success Specialist - Cape TownFull details of the job.

Job Title

Job Title Senior Practice Success Specialist - Cape Town

Job Description

Job Description This role is dedicated to supporting newly onboarded, self-sourced accountants as they grow and develop their portfolios and client base.

The primary focus is on enabling their long-term success while also retaining and expanding the existing portfolio of allocated accountants.

Location - 3 days per week in the office.

Key Responsibilities

Key Responsibilities

• Drive growth of both new and existing accountants by supporting local execution of the MSP (Managed Service Provider) program.
• Develop business opportunities within a defined list of strategic accounting firms, with a focus on customer retention and upselling—particularly introducing and promoting Sage Intacct for Accountants to both new and existing partners.
• Represent Sage as a brand ambassador within the Accountants Forum and other industry networks—strengthening relationships, raising visibility, and reinforcing our commitment to the accounting community.
• Plan, coordinate, and attend regional events to promote Sage's offerings and foster meaningful engagement.
• Provide expert onboarding, training, and development support to newly enrolled practices, ensuring a smooth and effective implementation of the MNSP program.

Skills, Knowledge & Experience

• Bilingual with excellent telephone etiquette and strong interpersonal communication skills
• Computer literacy, especially in MS Office (Outlook, Excel, Word)
• Background or training in accounting and / or payroll
• SBCA / SBCP and / or Sage Intacct certification
• In-depth knowledge of the Accountants Edition and Sage partner programs
• Experience in product support and customer success

Preferred :

• Experience working in an accounting practice or completion of articles
• Formal qualification in Business Management or Accounting, or equivalent accounting-related studies

Function

Country

Country South Africa

Office Location

Office Location Johannesburg

Work Place type

Work Place type Hybrid

Advert

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We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

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It's why we were awarded Best Places to Work by Glassdoor.

Because to achieve extraordinary outcomes, we need extraordinary teams.

This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

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Specialist Cape Town • Johannesburg, Gauteng