Senior Portfolio Manager

Flair TM; Johannesburg; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player in property management is seeking a Senior Portfolio Manager to lead their residential operations. In this pivotal role, you will oversee a diverse portfolio of 1000 tenants, ensuring efficient management and resolution of tenant queries. Your expertise in financial management and organizational skills will be crucial as you handle various responsibilities, from updating tenant information to managing maintenance issues. This is an exciting opportunity to make a significant impact in the property management sector, working within a dynamic team dedicated to excellence and tenant satisfaction.

Qualifications

• 5+ years of experience in residential property management.
• Proven ability to manage a large portfolio of 1000+ tenants.
• Strong financial and debtor control experience.

Responsibilities

• Oversee a portfolio of 1000 tenants and ensure smooth property management operations.
• Manage tenant queries and ensure compliance with maintenance procedures.
• Compile reports and maintain accurate filing systems.

Skills

Residential Property Management

Financial Management

Communication Skills

Organizational Skills

Interpersonal Skills

Problem Solving

Tools

MDA

Job description

Our client, a reputable property management company based in Johannesburg North, is seeking a Senior Portfolio Manager with extensive residential experience to join their dynamic team. The successful candidate will oversee a portfolio of 1000 tenants and ensure the smooth running of property management operations.

Key Responsibilities:

1. Update tenant, owner, and creditor information on the system
2. Load new tenants into the system and ensure accurate monthly inspection reports
3. Ensure accurate headcount and parking procedures are maintained
4. Oversight of debtor control and creditor payments on behalf of owners
5. Reconcile deposit held schedules and update system “D” account
6. Distribute owner statements by the 7th of each month
7. Respond to tenant queries via email and WhatsApp
8. Manage arrears letters and ensure compliance with TPN / SMS Propsys / MDA procedures
9. Facilitate tenant / owner query resolutions and ensure quick responses (within 24 hours)
10. Handle tenant deposit refund queries and manual future charge entries
11. Manage general correspondence, complaints, and notifications
12. Attend tenant meetings and handle insurance claims
13. Compile and reconcile reports as requested
14. Oversee and ensure all maintenance-related issues are resolved
15. Manage prepaid metermate and power measurements for credit control
16. Monitor electricity and water usage to ensure no losses are incurred
17. Review vacancy listings and ensure units are ready for occupation
18. Liaise with letting department to ensure competitive pricing and timely rentals
19. Actively participate in advertising vacant units and coordinating rental agreements
20. Maintain accurate filing systems and compile relevant documentation

Requirements:

1. Minimum 5 years of experience in residential property management
2. Must have MDA experience
3. Proven ability to manage a large portfolio (1000+ tenants)
4. Excellent organizational, communication, and interpersonal skills
5. Strong financial and debtor control experience
6. Ability to work independently and under pressure
7. Detail-oriented with a proactive approach to resolving issues

To Apply:

If you are a motivated, results-driven individual with a passion for property management and meet the above criteria, we encourage you to apply for this exciting opportunity.

Join our client’s team and make a real impact in the property management sector!