Senior Platform And Compute Engineer (12 Months Contract)

All Jobs; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A prominent IT solutions provider is seeking a Senior Platform and Compute Engineer in Cape Town for a 12-month contract. The ideal candidate will manage enterprise cloud environments and ensure high availability of servers and networks. With a focus on incident management and proactive problem-solving, this role requires deep technical expertise and a commitment to customer satisfaction.

Benefits

Opportunities for personal development

Inclusive working environment

Access to leading technology certifications

Qualifications

• Graduate or qualified by experience.
• 1 to 2 years experience in Windows Server administration.
• Knowledge of ITIL principles.

Responsibilities

• Day-to-day support of customer network and server environments.
• Troubleshooting technical faults.
• Maintaining customer technical documentation.

Skills

Windows Server Administration

Networking

Technical Troubleshooting

PowerShell Scripting

Education

Microsoft Azure Fundamentals

Microsoft Certified: Azure Administrator Associate

ITIL Foundation

Tools

Service Now

Autotask

Job description

Senior Platform and Compute Engineer (12 months contract) All jobs Cape Town, Western Cape, South Africa Join or sign in to find your next job Join to apply for the Senior Platform and Compute Engineer (12 months contract) role at All jobs Senior Platform and Compute Engineer (12 months contract) All jobs Cape Town, Western Cape, South Africa 3 days ago Be among the first 25 applicants Join to apply for the Senior Platform and Compute Engineer (12 months contract) role at All jobs Why choose Logicalis?It's not just IT solutions, It's IT global know-how!

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers' vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4, employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.

We are the advocates for our customers for some of the world's leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNowLogicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider!We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.Join us and become a part of something epic!ROLE PURPOSEThe Platform and Compute Support Team has responsibilities focused on the smooth running of our enterprise cloud, managed private clouds, managed services customer environments and internal cloud environments ensuring server, storage, network, and hypervisor availability is maintained at the highest level.

This is achieved by performing routine maintenance, testing failover and backup, implementing best practices etc.As a part of the Platform and Compute Support team, you will be responsible for working on incidents, problems, requests and change requests, always adhering to ITIL principles.

You will also be required to support a 24 / 7 Shift Team out of hours as needed on standby rotation.

You might be required to work on a staggered shift schedule to cover support for offshore customers in different time zones.

You will work alongside Project, Transition, and Service Delivery management teams to assist in the smooth transition and acceptance of new customers and technologies into support.As an engineer in the team, you will be expected to participate in high-impact, high-urgency incidents where prompt resolution and root cause analysis is required.

You are expected to performing general maintenance based on best practice methods as well as to contribute to process improvements.ROLE RESPONSIBILITIES : Day-to-day support of our customer's network and server environments.

Perform project related duties regarding new deployments or development requirements.

Troubleshooting technical faults and providing satisfactory fixes to the customer.

Regularly updating customers on progress of faults by telephone and email.

Regularly updating Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests.

Completing customer environment Change Requests, including impact and risk analysis, implementing out of hours where required.

Providing day to day administration for managed service customers.

Providing input to customer facing Technical Incident Reports.

Capturing repeat faults and undertaking root cause analysis.

Proactive identification of fault trends.

Maintaining and updating customer technical documentation.

Constant knowledge capture and sharing.

Stay up to date and accredited within the current technologies.

Work with the other departments to understand and share technical strategy.

Work as part of the on-call rota and ensure resources are always available 24x7 and respond within SLA time frames to any call from the MSC Shift team out of Hours.

Attend the Change Advisory Board for customer change requests.

Attend meetings and working parties to represent Operations where necessary.

Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site.

Attend customer sites for onsite project and support related activities.

Helping to identify gaps in existing technical documentation, knowledge and skills.

Creating and maintaining of technical customer documentation.

Providing input to customer facing Technical Incident Reports.

Undertake technical audits for key customers where issues have been identified.

PERSON REQUIREMENTS : QualificationsGraduate or qualified by experience with ideal certifications such as : Microsoft Azure Fundamentals Microsoft Fundamentals Microsoft Azure Administrator Associate Microsoft Messaging Administrator Associate VMware VCP – VCP-DCV 6.x, 7.x, 8.x Veeam Certified Engineer Commvault Certified Professional ITIL Foundation ExperienceEssential (1 – 2 Years) Experience of administering / troubleshooting Windows Server and associated roles such as DNS, Active Directory, MS Entra, AD Connect / ADFS etc.

Microsoft O Administration Server and Storage Hardware Support.

Desirable (Any) Azure AVD VMware vSphere Microsoft Hyper-V Server hardware support such as Dell, HP, IBM Storage system support Scripting knowledge.

PowerShell, power Cli Veeam Backup Commvault ADDITIONAL SKILLS / ATTRIBUTES : A structured and organised approach to complex problem determination and solving.

Ability to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems, and changes.

The ability to communicate, both verbal and written, in a clear and professional manner.

Ability to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems, and changes.

A detailed and accurate approach to undertaking all duties.

A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.

Client focussed and with customer care / services mind-set.

Professional & diligent team player but able to work independently and be self-motivated.

Enthusiastic, energetic, and confident.

Light motor vehicle driving licence (Code B) and own reliable transport.

Ability to obtain security clearance.

Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Engineering and Information Technology Industries Human Resources Services Referrals increase your chances of interviewing at All jobs by 2x Get notified about new Platform Engineer jobs in Cape Town, Western Cape, South Africa .

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