Senior Platform and Compute Engineer (12 months contract)

Logicalis; Cape Town; On-site; ZAR 300,000 - 500,000; Full time

Job summary

Logicalis is seeking a dedicated cloud support professional to ensure the smooth operation of enterprise and managed cloud environments. The ideal candidate will have 1-2 years of experience with Windows Server and relevant certifications, contributing to a customer-focused team environment. Key responsibilities include troubleshooting technical issues and maintaining documentation while adhering to ITIL principles.

Qualifications

• 1-2 years experience with Windows Server administration and troubleshooting.
• Certifications include Microsoft Messaging Administrator Associate and ITIL Foundation.
• Experience with Azure AVD and VMware vSphere is desirable.

Responsibilities

• Support customer network and server environments daily.
• Troubleshoot technical faults and provide solutions.
• Log and document incidents, problems, and change requests.

Skills

Structured problem-solving skills

Attention to detail

Excellent communication skills

Customer-focused

Self-motivated team player

Education

Graduate or experienced professional

Tools

ServiceNow

Autotask

Azure IAAS

VMware vSphere

PowerShell

Job description

Why choose Logicalis? It’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets, including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing, and professional services. We apply the skills of our employees in modernizing key digital pillars: data center and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernization.

We are advocates for our customers, partnering with some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware, and ServiceNow.

Logicalis employees are innovative, smart, entrepreneurial, and customer-centric, with a shared ambition to make Logicalis the world’s leading IT Solutions provider!

We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates diversity.

Join us and become part of something epic!

Role Purpose

The Platform and Compute Support Team ensures the smooth operation of our enterprise cloud, managed private clouds, managed services customer environments, and internal cloud environments. Responsibilities include maintaining server, storage, network, and hypervisor availability through routine maintenance, testing failover and backup, and implementing best practices.

As a team member, you will work on incidents, problems, requests, and change requests, always adhering to ITIL principles. Support may include a 24/7 shift schedule, working out of hours on standby rotation, and supporting offshore customers across different time zones. You will collaborate with Project, Transition, and Service Delivery teams to facilitate smooth transitions and acceptance of new technologies and customers.

Participation in high-impact incidents requiring prompt resolution and root cause analysis is expected. You will perform general maintenance and contribute to process improvements.

Role Responsibilities

• Support customer network and server environments daily.
• Handle project duties related to new deployments or development needs.
• Troubleshoot technical faults and provide solutions.
• Update customers regularly via telephone and email.
• Log and document incidents, problems, and change requests in ServiceNow / Autotask.
• Manage Change Requests, including impact and risk analysis, sometimes outside regular hours.
• Administer managed service customer environments daily.
• Contribute to Technical Incident Reports for customers.
• Identify and analyze repeat faults and root causes.
• Proactively recognize fault trends.
• Maintain and update technical documentation for customers.
• Share knowledge continuously.
• Stay current and accredited within relevant technologies.
• Coordinate with other departments on technical strategies.
• Participate in on-call rotations ensuring 24/7 support within SLA.
• Attend Change Advisory Board meetings and customer meetings, providing technical consultancy.
• Support onsite activities and technical audits as needed.
• Identify gaps in documentation, knowledge, and skills, and address them.

Person Requirements

Qualifications

Graduate or experienced professional, with certifications such as:

• Microsoft Messaging Administrator Associate
• VMware VCP – VCP-DCV 6.x, 7.x, 8.x
• Commvault Certified Professional
• ITIL Foundation

Experience

• Essential (1–2 Years): Experience with Windows Server administration/troubleshooting, Azure IAAS, server and storage hardware support.
• Desirable: Experience with Azure AVD, VMware vSphere, Hyper-V, scripting (PowerShell, CLI), Veeam Backup, Commvault, and hardware support for Dell, HP, IBM.

Additional Skills & Attributes

• Structured problem-solving skills.
• Ability to work under pressure in a busy environment.
• Excellent verbal and written communication skills.
• Attention to detail and accuracy.
• Good listening skills and ability to communicate technical issues clearly.
• Customer-focused with a service-oriented mindset.
• Professional, diligent, self-motivated team player.
• Enthusiastic, energetic, and confident.
• Valid driver’s license (Code B) and reliable transport.