Senior People Operations Administrator

Our client is a leading fintech company dedicated to empowering entrepreneurs and fostering their participation in the digital economy. They are seeking a highly motivated and skilled Senior People Operations Administrator to join their dynamic team.

Role Mission : As a Senior People Operations Administrator, you will play a pivotal role in our client's dynamic People Operations team, contributing to the seamless functioning of the team and organization. You'll be responsible for driving various People Ops-related tasks, ensuring employees receive exceptional support, and operations run efficiently within the fast-paced fintech industry. By leveraging your communication, organizational, and problem-solving skills, you will help foster a positive work culture and contribute to our client's overall success.

Key Responsibilities :

• Front Desk Management: Oversee front desk operations, including greeting visitors, answering phones, and managing mail and deliveries.
• Stationery and Office Coordination: Coordinate office maintenance and supplies, ensuring a clean, organized, and well-stocked work environment.
• Recruitment: Coordinate the end-to-end recruitment process, from job posting to offer of employment, ensuring a smooth and positive recruitment experience for candidates and hiring managers.
• Onboarding and Offboarding: Coordinate onboarding and offboarding processes, ensuring a seamless transition for new and exiting employees.
• People Admin: Provide administrative support, ensuring accurate and timely data management and compliance with policies and procedures. Manage day-to-day queries from employees.
• People Engagement & Retention: Assist with implementing and coordinating various People Ops initiatives, including employee celebrations/events, benefits, performance management, and training and development.
• People Projects: Coordinate various projects, managing timelines, and facilitating communication between teams. Assist in preparing project documentation.
• Skills Development: Assist in gathering data for skills reporting and maintaining accurate records and supportive documents.
• Health & Safety: Ensure adherence to health and safety regulations and protocols, including maintaining documentation, conducting inspections, and implementing corrective measures.
• Training and Development Coordination: Assist in organizing training sessions, workshops, and professional development initiatives for employees.
• Policy and Procedure: Understand and distribute People Ops-related communications, policies, and procedures.
• Legislative Compliance: Stay up to date with relevant legislation and ensure compliance.

Core Competencies :

• Adaptability: Flexibility to adjust to changing circumstances and priorities in a fast-paced and evolving environment, demonstrating resilience and agility.
• Teamwork: Ability to collaborate effectively with colleagues and stakeholders, contributing positively to team dynamics and achieving shared goals.
• Customer Service Orientation: Dedication to meeting the needs of internal and external stakeholders, providing exceptional support and service.
• Initiative: Proactiveness in taking ownership of tasks and projects, seeking opportunities for improvement, and demonstrating resourcefulness in achieving objectives.
• Technical Proficiency: Competence in utilizing relevant software and tools for administrative tasks, data management, and communication.
• Ethical Conduct: Commitment to upholding ethical standards and confidentiality in handling sensitive information and adhering to organizational policies and regulations.
• Microsoft 365: Proficient in utilizing Microsoft Office 365 suite, particularly Excel, for data analysis, reporting, and administrative tasks.

Skills and Experience Required :

• Bachelor's degree in Business Administration or related field
• At least 3-4 years of experience in People Operations administration
• Experience with People Ops information systems and other People Ops-related software applications
• Strong knowledge of People Ops laws, regulations, and best practices
• Ability to handle multiple tasks and priorities in a fast-paced environment

Requirements :

• Willing to be at the office 5 days a week
• Must have own transport and valid driver's license

Our client offers a competitive compensation package, opportunities for career advancement, access to professional development resources, and a supportive and inclusive work culture that values diversity and work-life balance.

If you are a motivated and skilled Senior People Operations Administrator with a passion for contributing to a dynamic and fast-paced fintech environment, we encourage you to apply for this exciting opportunity with our client.