Senior Operations Specialist

Nedbank Private Wealth; Johannesburg; On-site; ZAR 500,000 - 800,000; Full time

Job summary

A leading financial services provider in Johannesburg is seeking an Advisor to design and execute solutions that meet client needs while managing risk. Ideal candidates should have 5-10 years of operational or sales experience in financial markets and strong knowledge of client service principles. The role includes optimizing processes and building effective relationships with stakeholders.

Qualifications

• 5-10 years of financial markets operational and/or sales exposure.
• Client service principles and governance, risks, and controls knowledge.

Responsibilities

• Design and implement solutions to prevent financial losses.
• Achieve financial targets by establishing a robust sales pipeline.
• Build relationships with peers, clients, and stakeholders.
• Optimize business capacity through refinements.

Skills

Financial services

Information technology

Cost control

Corporate risk management

Law

Education

Advanced Diplomas / National 1st Degrees

Job description

Leadership Pipeline

Manage Self : Professional (MSP)

Job Purpose

To support business objectives by designing and executing solutions to meet both bespoke and generic needs, fulfilling requests from clients and stakeholders to achieve business results with high client satisfaction and effective risk management. This role is specific to the JSE Equity broker and outsourcing industry.

Job Responsibilities

The primary responsibility involves multi-disciplinary operational processing, with recommendations for enhancements where necessary. The incumbent will also be expected to:

• Design and implement solutions to prevent financial losses and negative client experiences by ensuring technical correctness, compliance with industry rules, and accuracy of information.
• Achieve financial targets by establishing a robust sales pipeline and embedding efficiency targets through process and procedure improvements.
• Build and maintain effective relationships with peers, managers, clients, and external stakeholders through regular communication and engagement.
• Optimize business capacity via process refinements and improvements.
• Enhance service level agreements through regular reviews and act as a contingent capacity across the outsourcing value chain when required.
• Serve as a subject matter expert, building personal capability through identifying training and development needs.
• Motivate peers and contribute to a high-performing team environment by sharing knowledge, encouraging innovation, and fostering positive behaviors.
• Lead by example by embodying Nedbank's vision and values, acting as a positive brand ambassador.
• Participate in initiatives to improve organizational culture and support a differentiated client service culture.
• Contribute to corporate responsibility initiatives and team improvement plans.

Essential Qualifications - NQF Level

• Advanced Diplomas / National 1st Degrees

Preferred Certifications

SAIFM RPEJSE Settlement Offices JSE Compliance Officer

Minimum Experience Level

5-10 years of financial markets operational and/or sales exposure

Technical / Professional Knowledge

• Business principles
• Business terms and definitions
• Operations planning
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Governance, risks, and controls
• Client service principles

Behavioral Competencies

• Continuous improvement
• Innovation
• Monitoring information
• Decision-making
• Managing work
• Continuous learning
• Emotional intelligence
• Building partnerships

Please contact the Nedbank Recruiting Team for more information.

Required Experience

Senior IC

Key Skills

Financial services, information technology, cost control, corporate risk management, law

Employment Type

Advisor

Experience

Years of experience not specified

Vacancy

1