Senior Operations Manager - USA

The Unlimited; Umhlanga Rocks; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading company in sales operations is seeking a Senior Operations Manager to lead their USA campaigns. The role demands an execution-focused leader who will manage large teams and drive performance while ensuring quality and compliance. Ideal candidates will have a strong background in operations and be passionate about developing people.

Qualifications

• 3–5 years in a senior operations or campaign management role (BPO or high-volume sales).
• Experience managing large frontline teams (150–300+ FTEs).
• Calm, structured leadership style with a passion for people development.

Responsibilities

• Managing daily campaign operations and delivering against KPIs and SLAs.
• Leading high-performing teams with energy, discipline, and accountability.
• Partnering with Recruitment, Training, QA, and IT to ensure operational readiness.

Skills

Analytical skills

Coaching skills

Stakeholder management

Education

Tertiary qualification in Business, Operations, or related field

Job description

We’re on the hunt for a Senior Operations Manager – USA!

Are you an execution-focused leader who thrives in fast-paced, high-performance environments? We’re looking for a confident communicator and people developer to lead our USA sales campaigns and bring clarity, consistency, and momentum to the floor.

As Senior Operations Manager, you’ll oversee 5 Campaign Managers, 25 Team Leaders, and 375+ agents. You’ll be the bridge between strategy and execution — driving performance, coaching leaders, and ensuring seamless delivery across departments.

You’ll be responsible for:

• Managing daily campaign operations and delivering against KPIs and SLAs
• Leading high-performing teams with energy, discipline, and accountability
• Partnering with Recruitment, Training, QA, and IT to ensure operational readiness
• Supporting client engagement through reporting, insights, and feedback-driven improvements
• Championing quality, compliance, and continuous improvement

If you bring:

• 3–5 years in a senior operations or campaign management role (BPO or high-volume sales)
• Experience managing large frontline teams (150–300+ FTEs)
• A tertiary qualification in Business, Operations, or related field (preferred)
• Strong analytical, coaching, and stakeholder management skills
• A calm, structured leadership style with a passion for people development

We’d love to hear from you!