Senior Operations Manager - Outbound Retentions

Rewardsco; Umhlanga Rocks; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading service provider in Umhlanga Rocks is seeking a Senior Operations Manager to optimize BPO and sales delivery teams. You'll focus on revenue growth, improve efficiency, and develop a high-performance team. The ideal candidate has at least 5 years in sales operations, with strong analytical and stakeholder engagement skills. Benefits include comprehensive health insurance and access to top-tier resources.

Benefits

Comprehensive Health and Wellness

Top-Tier Resources and Amenities

Qualifications

• Minimum 5 years experience in sales operations or campaign management.
• 2 years in a management role.
• Ability to translate business objectives into actionable plans.

Responsibilities

• Lead operational strategy to meet and exceed campaign goals.
• Drive sales performance with clear KPIs and coaching.
• Build strong client relationships through engagement.

Skills

Sales operations management

Analytical capability

Cost optimization

Stakeholder engagement

Performance management

Tools

CRM systems

Sales enablement tools

Job description

Join our high-performing team and lead the way in driving operational excellence and sales success!

We're looking for an experienced Senior Operations Manager to oversee and optimize our BPO and sales delivery teams in the Outbound Telco space. You'll be responsible for delivering revenue growth, improving efficiency, and ensuring outstanding client service - all while leading and developing a high-performance team.

What You'll Do

• Lead operational strategy to meet and exceed campaign goals and SLAs.
• Drive sales performance with clear KPIs, coaching, and incentives.
• Build strong client relationships through regular reporting and engagement.
• Optimize processes, adopt digital tools, and improve productivity.
• Lead, inspire, and develop operational teams for long-term success.
• Ensure compliance with all regulatory and client requirements
  
  

Requirements

• A Minimum 5 years experience in sales operations or campaign management, with at least 2 years in a management role
• Ability to translate business objectives into actionable plans; advanced reporting and analytical capability
• Experience in cost optimization, budgeting, and profitability tracking
• Proven track record managing large, multi-layered sales operations teams
• Experience with CRM systems and sales enablement tool, with the ability to collaborate across departments
• Strong understanding of BPO operations, sales conversion levers, and contact centre dynamics
• Performance Management Expertise
• Strong stakeholder engagement skills, both internally and externally
• Clear criminal record
  
  

Benefits

• Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial Wellness Support, Mental Health Counselling and on-site Pharmacy with an in-house Nurse
• Top-Tier Resources and Amenities: Work with world-class technology, enjoy three in-house restaurants and take advantage of discounted grocery staples
  
  

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