Senior Operations Manager

Workforce Solutions Provider

With over 25 years of industry expertise, they are a leading provider of workforce solutions across various sectors, specializing in Fast-Moving Consumer Goods (FMCG).

They excel in delivering staffing services from pickers/packers to senior management, consistently providing exceptional service. Workforce management involves overseeing approximately [number] employees, primarily blue-collar and seasonal workers.

They prioritize stability and seek individuals with a history of commitment, avoiding candidates with frequent job changes.

Duties & Responsibilities

1. Must be in the field of TES (Temporary Employment Services).
2. Lead and oversee the Operations Supervisor to ensure smooth day-to-day operations and adherence to company policies and standards.
3. Develop and nurture strong relationships with key clients, acting as the primary contact and promptly addressing concerns or issues.
4. Participate in client presentations, negotiations, and strategic planning sessions, representing the company at various levels, including board meetings.
5. Implement effective client acquisition strategies, utilizing prospecting, cold calling, and networking to expand the client portfolio.
6. Demonstrate a comprehensive understanding of financial concepts, including rate adjustments, budgeting, and cost management, to enhance profitability and client satisfaction.
7. Collaborate with the Finance department to ensure accurate and timely payroll processing and financial transactions, adhering to deadlines.
8. Ensure compliance with relevant legal regulations and industry standards, such as the Labor Relations Act, Bargaining Council agreements, and Health & Safety regulations.
9. Foster a positive and inclusive work environment, promoting teamwork, effective communication, and professional development.
10. Provide leadership and guidance to internal teams, fostering a culture of excellence, accountability, and continuous improvement.
11. Generate monthly reports and performance metrics for clients.

Desired Experience & Qualifications

While a degree is not mandatory, candidates must possess a minimum of 5+ years of relevant industry experience. Possession of relevant certifications in business management, HR, or related fields would be advantageous.