Senior Operations Manager

Yassir; Johannesburg; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

Yassir, a leading super app, seeks a Senior Operations Manager to spearhead operations across dark stores and retail facilities in Johannesburg. The candidate will oversee order fulfillment, optimize processes for efficiency, and cultivate a high-performance team. This is an exciting opportunity to contribute to a growing company transforming service delivery and enhancing customer satisfaction.

Qualifications

• 5 years of experience in operations management in retail or logistics, with at least 2 in leadership.
• Proven track record of improving processes and leading teams.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead and manage operations across all facilities to ensure efficiency in order fulfillment.
• Continuously analyze and optimize operational processes and systems.
• Build, train, and lead a high-performing operations team.

Skills

Employee Evaluation

Continuous Improvement

Management Experience

Process Improvement

Operations Management

Strategic Planning

Leadership Experience

Education

Bachelor's degree in Business Administration or Operations Management

Tools

Inventory management systems

Job description

Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria Morocco and Tunisia with recent expansions into France Canada and SubSaharan Africa . It is backed $200M in funding by VCs from Silicon Valley Europe and other parts of the world.

We offer ondemand services such as ridehailing and lastmile delivery. Building on this infrastructure we are now introducing financial services to help our users pay save and borrow digitally.

Helping usher the continent into a digital economy era. Were not just about serving people were about creating a marketplace to bring people what they need while infusing social values.

As the Senior Operations Manager y ou will play a crucial role in managing our operations across all dark stores and retail facilities. You will oversee the entire order fulfillment process from receiving to processing and delivery ensuring operational excellence efficiency and customer satisfaction.

Key Responsibilities :

1. Operational Leadership : Lead and manage operations across all facilities setting high performance standards to ensure efficiency and quality in order fulfilment.

2. Process Optimization : Continuously analyse and optimise operational processes and systems to increase efficiency reduce costs and improve customer satisfaction.

3. Team Management : Build train and lead a highperforming operations team capable of meeting the demands of a fastpaced environment.

4. Inventory Management : Oversee inventory control and management practices to ensure availability and freshness of products minimising waste and losses.

5. Supplier Coordination : Work closely with supply chain team and logistics partners to ensure timely restocking and resolve any supply chain issues promptly.

6. Customer Experience : Ensure that the operations team delivers exceptional service addressing and resolving customer issues related to order fulfilment swiftly.

7. Compliance and Safety : Ensure compliance with health and safety regulations within all operational activities and facilities.

8. Strategic Planning : Collaborate with senior management to develop and implement strategic plans to support business growth and operational scalability.

Qualifications :

1. Bachelors degree in Business Administration Operations Management or a related field.

2. 5 years of experience in operations management within the retail ecommerce or logistics industry with at least 2 years in a leadership role.

3. Proven track record of improving operational processes leading teams and achieving tangible results.

4. Strong analytical and problemsolving skills with a datadriven approach to decision making.

5. Excellent leadership and team management skills with the ability to inspire and motivate.

6. Knowledge of inventory management systems and practices.

7. Strong communication and interpersonal skills capable of working collaboratively across departments.

8. Flexibility to adapt to changing priorities and manage multiple tasks simultaneously.

At Yassir we believe in the power of diversity and the importance of an inclusive culture. So if youre ready to bring your unique perspective and experiences to the table then were excited to listen.

Dont just apply for a job come and be a part of our journey. Lets create a better tomorrow together.

We look forward to receiving your application!

Best of luck

Your Yassir TA Team

Required Experience :

Manager

Key Skills

Employee Evaluation,Continuous Improvement,FDA Regulations,Management Experience,Process Improvement,Profit & Loss,Operations Management,Project Management,Strategic Planning,Leadership Experience,P&L Management,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1