Senior Operations Manager

Michael Page; Johannesburg; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading company in the IT/Gambling sector is seeking a Senior Operations Manager in Johannesburg. The candidate will oversee business objectives, manage operations, and ensure compliance while driving innovation. With a focus on customer satisfaction and performance, this role requires a dynamic leader with extensive management experience.

Qualifications

• Minimum 10 years of business operations management experience.
• Must come from the IT / Software industry, preferably in Entertainment or Gambling.
• Valid driver's license and passport required.

Responsibilities

• Oversee division activities to achieve business objectives.
• Monitor revenue and expenditure within operational divisions.
• Ensure compliance with corporate policies and legal standards.

Skills

Customer Selling

Business Development

Management

Interpersonal Skills

Decision-Making Skills

Presentation Skills

Relationship Building

Account Planning

Process Competence

Education

Bachelor's Degree in Business, Business Administration, Technology or Science

Job description

• Have an international reporting line along with key global interactions for project delivery.Oversee and direct the activities of division managers in the achievement of business objectives.Monitor revenue and expenditure in the operating divisions to ensure attainment of profit objectives.Direct the activities for the achievement of short- and long-term business objectives, increased profit and market access.Establish and coordinate the objectives, policies and programs within the context of the overall corporate plan where appropriate; recommend standards and set targets and quotas.Monitor and appraise the performance of personnel in line with policies, procedures and roles.Monitor customer service, invoices, payments and revenue recognition.Ensure all the organisation's policies, procedures and activities comply with the relevant Acts, Legal demands and Ethical standards.Promote, review, engage and ensure the quality of the company's work by advising and monitoring the adherence to the company's standard and procedures.Ability to support all phases of the sales cycle : sales planning, revenue forecasting, generating sales opportunities, creating proposals and quotes, record keeping management of all NDA's and Due Diligence.Ensure client expectations are met with respect to project timelines and quality of service and deliverables.May include travel to client meetings, gaming shows and conventions.Run and participate in internal operational, sales and business planning meetings and planning sessions.Provide internal and external oversight with Executive to manage and resolve day-to-day operational, delivery and customers issues.Experience in financial management covering : CAPEX, OPEX, Revenue, Gross Margins and EBITDA.Support the various annual audits that the business is subject to; ISO, Licensing, Financial, BBBEE etc.Drive compliance to BBEEE level 7+ achievement annually.Achieve Business Innovation.Drive Recognition and Awards programs with all personnel

The Successful Applicant

The ideal candidate for the Senior Operations Manager :

• Must come from the IT / Software industry with a focus on the Entertainment or Gambling industry
• Have a relevant bachelor's degree, diploma, or equivalent; in Business, Business Administration, Technology or Science.
• Be based in Johannesburg, Gauteng
• Have a minimum of 10 years of business operations management experience.
• Skills in customer selling, business development and management in the entertainment or gambling industry would be an advantage.
• Candidate needs to be a vibrant individual that will adapt to the already-existing energetic and fast paced environment with excellent interpersonal, communication and decision-making skills.
• Excellent presentation skills, telephone and email etiquette.
• Ability to formulate, set and manage goals and objectives.
• Ability to cope with high pressure levels and manage stress effectively.
• Strong relationship building, account planning and process competence skills.
• Be in possession of a valid driver's license and valid passport and be willing to travel as and when required.
• Be able to work extended hours or out of normal hours where required in an international company.