Senior Operations Manager

Findojobs South Africa; Gauteng; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A South African financial services company is looking for an experienced professional to manage Group Internal Audit functions. The role requires engaging with various stakeholders, supporting operations, and ensuring compliance with audit standards. The ideal candidate should have a Professional Qualifications / Honours Degree, CA(SA) preferred, and substantial experience in audit or finance, including management responsibilities.

Qualifications

• 5-8 years of experience in audit, finance, administration, or banking.
• 3-5 years of management experience.

Responsibilities

• Engage with stakeholders to solicit requirements for Group Internal Audit.
• Build and maintain relationships with internal stakeholders.
• Collaborate with internal audit team.
• Support head of operations with information and reports.
• Liaise with group finance for financial reports.

Education

Professional Qualifications / Honours Degree

CA(SA)

Tools

Certified Internal Auditor (CIA)

Certificate in Project Management

Job description

Job Responsibilities :

• Engage with stakeholders through interaction to solicit requirements to improve the functioning of the Group Internal Audit.
• Build and maintain relationships with internal stakeholders to facilitate smooth workflow.
• Collaborate with Old Mutual Group's internal audit team.
• Support the head of operations: GIA by delivering specific requests for information and reports.
• Liaise with group finance to obtain financial information for the submission of financial reports.
• Manage relationships with service providers by following up on service delivery.
• Meet transformation targets during staff recruitment, retention, and training, and use preferred suppliers.
• Contribute to a culture of transformation by participating in the company's culture-building initiatives, business strategy, and CSI.
• Develop and implement action plans to address issues raised in culture surveys.
• Support the implementation of business optimization improvements.
• Manage the onboarding process for new employees according to the onboarding checklist.
• Implement performance agreements, ensure a clear vision, set goals and objectives, provide regular performance feedback, recognize achievements, and take corrective actions when necessary.
• Mentor and coach staff on performance gaps and agree on appropriate actions.
• Ensure team members stay updated in their field of expertise and meet stakeholder expectations by tailoring development needs.
• Create an environment of teamwork and encourage participation in decision-making.
• Identify training and development needs and manage talent recruitment and retention.
• Compile report delivery timelines into the annual master calendar.
• Prepare financial reports as per Old Mutual's submission requirements.
• Obtain costing for equipment replacements.
• Identify opportunities to improve business processes and methodologies.
• Prepare reports for internal and regulatory submissions.
• Develop and prioritize the annual group internal audit strategic plan with measurable deliverables.
• Highlight process inefficiencies through end-to-end process mapping.
• Ensure the internal audit business continuity plan is updated and tested annually.
• Coordinate annual disaster recovery projects.
• Manage internal projects effectively.
• Ensure staff turnover is managed and vacancies are filled promptly.
• Conduct risk control self-assessment processes by capturing loss data and key risk indicators, generating reports for action.
• Design and maintain the intranet site, ensuring compliance with the company's technology framework and hosting requirements.
• Represent the group's internal audit on the data governance forum.
• Manage facilities assigned to the internal audit team, ensuring equipment and facilities are operational.
• Review company and business unit plans to ensure alignment with strategic objectives and values.
• Identify training opportunities and career progression paths for self-development.
• Complete personal development plan activities within the designated timeframe.
• Share knowledge and industry trends with the team and stakeholders.
• Obtain buy-in for developing new or improved processes to enhance stakeholder business functions.

Essential Qualifications - NQF Level :

• Professional Qualifications / Honours Degree

Preferred Qualification :

• CA(SA)

Essential Certifications :

• Certified Internal Auditor (CIA) and/or Certificate in Project Management

Minimum Experience Level :

• 5-8 years of experience in audit, finance, administration, or banking, including 3-5 years of management experience.