Enable job alerts via email!
Generate a tailored resume in minutes
Land an interview and earn more. Learn more
A leading company in Cape Town is seeking a Senior Operations Manager to drive customer experience and sales operations. In this full-time role, you will lead and mentor teams, design processes, and ensure superior client satisfaction. This position offers a hybrid working environment and competitive salary, along with opportunities for leadership development and growth within a vibrant, values-driven organization.
About Keen:
At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands. Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales. We're not just another legacy BPO. We're a partner in growth — and that's where you come in.
About the Role:
We're hiring a Senior Operations Manager to lead CX and Sales delivery for our global clients and business operations. You won't be handed a ready-made playbook — you'll be writing it. This role is for a true builder. You'll design processes, implement systems, and shape the culture of teams that deliver world-class service and results. You'll partner directly with clients, ensure daily execution is tight, and scale operations that can flex and evolve with business needs. If you thrive in building structured environments from scratch, think critically in high-pressure situations, and know how to rally a team around big goals — we want to meet you.
What you'll Do:
What we're Looking For:
What's in it for you:
This is a full-time position, working from 10 am to 7 pm EST (4 pm to 1 am SAST), assisting customers in the U.S.
The role is primarily in-office, based at our office in Foreshore, Cape Town. The ability to commute to and from the office in Foreshore is required