Senior Operations Leader – Client Delivery & Performance

TP Group; Gqeberha; Presencial; ZAR 900 000 - 1 300 000; Tempo integral

Resumo da oferta

TP Group is seeking an experienced operations executive to lead multiple client-account teams on site in Gqeberha, ensuring service delivery meets KPIs and translating client needs into operational action. You will drive performance, staff development, and cost/profit management while maintaining high levels of customer service through sales.

The role emphasizes cross-functional collaboration, adherence to policies, and proactive improvements, with oversight from HR and client service

Qualificações

• Senior management experience
• At least 12 months tenure within TP as an Assistant Operations Manager (Essential)
• At least 3 years Senior Managerial experience (Essential)
• Experience in KPI Management and Performance Management
• Proven track record in the delivery of a high level of customer service through sales
• Matric/ Equivalent
• Ability to multi-task and delegate to meet tight deadlines
• Solid commercial awareness & experience with Cost/Profit Centre management
• Understanding and managing client contract terms, staffing ratios, and driving margin
• Understanding of outsourcing and performance management
• Proven track record of implementing and managing new and ongoing projects

Responsabilidades

• I am an ambassador for TP who leads by example, demonstrates our values, and actively encourages best practice. I support the company in changes to policies and procedures where required.
• I manage the operational management teams ensuring all key performance targets are met for all clients under my accountability.
• Drive a culture of client-centricity across the site ensuring all actions result in added value for our client groups.
• Highlight negative performance variances/trends, and immediately develop action plans to address personally and through my management team.
• Own the look and feel of my site ensuring issues are brought to my attention and are then recorded and followed through.
• Build relationships and work closely with other key stakeholders to achieve optimum performance and engagement levels at all times.
• Complete business critical reports on time and ensure this includes meaningful and relevant information and commentary.
• Develop and implement regular initiatives that maintain high levels of employee engagement across the site supported by the Strategic HR Business Partner.
• Implement group wide recognition programs/awards and ensure the timely delivery of each.
• Host visits for both existing and prospective clients, attend review meetings and managing service related client escalations as required.
• Coordinate the quarterly review/annual review processes in partnership with the Strategic HR Business Partner ensuring all reviews are professionally completed with the appropriate outcomes

Conhecimentos

Leadership

KPI Management

Customer Service

Multi-tasking

Cost/Profit Centre

Contract Terms Management

Outsourcing Understanding

Project Management

Staff Development

Formação académica

Matric/Equivalent

Descrição da oferta de emprego

TP Group is seeking an experienced operations executive to lead multiple client-account teams on site in Gqeberha, ensuring service delivery meets KPIs and translating client needs into operational action. You will drive performance, staff development, and cost/profit management while maintaining high levels of customer service through sales.

The role emphasizes cross-functional collaboration, adherence to policies, and proactive improvements, with oversight from HR and client service