Senior Operations Analyst - Hybrid

Profession Hub; Pretoria; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A recruitment agency is seeking a Senior Operations Analyst to provide first-line support for banking products in Pretoria East. This role involves managing client bank files, ensuring timely processing, and resolving issues. The ideal candidate will have a diploma in an administrative field and at least 5 years of relevant experience, particularly with MS Office tools. Excellent communication and time management skills are crucial for success in this position.

Qualifications

• Minimum 5 years experience in a similar role.
• 5+ years experience in MS Office, especially Word and Excel.
• Sound knowledge of the Bank and Insurance industry.

Responsibilities

• Provide first-line support to clients on banking products.
• Ensure files are processed and feedback is supplied to clients.
• Attending to client queries ensuring timely updates.

Skills

Client support

Problem-solving

Time management

Teamwork

Communication skills

Education

Diploma in an administrative field

Tools

Microsoft Word

Microsoft Excel

Job description

Our client is searching for a Senior Operations Analyst to join their team in Pretoria East.

Job Purpose :

• To provide first-line support to clients on banking products and assist in processing electronic files for clients.

Role Responsibilities :

Take accountability for client Bank files. Ensure that files are processed, and feedback are supplied to clients per update file.

Confirm file layouts from clients and submissions to the Bank.

Identify problems, communicate problems and follow up with the Bank or technical team.

Ensure that the feedback files are created per client request.

Maintain effective system information and ensure the updates occur timeously.

Attend to client queries.

Ensure client processes documentation is up-to-date

Check client and Bank Limits.

Monitor Account Verification Service-Realtime system and report any issues to BANK / Client.

Ensure that alerts are resolved.

Preferred Requirements :

Diploma in an administrative field

A minimum of 5years’ experience in a similar role

5+ years’ experience in MS Office, especially Word and Excel

Sound knowledge of the Bank and Insurance industry

Personality Attributes :

Exceptional written and verbal communication skills

Able to keep the information confidential

Should exhibit excellent time management and organizational skills to complete the assigned work effectively

Honest and trustworthy

Ability to work in a team and as an individual

Good presentation skills

Ability to work under pressure and adhere to deadlines