Senior Operations Analyst

Findojobs South Africa; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A recruitment agency is seeking a Senior Operations Analyst in Sandton to provide operational support focused on collections and reconciliations. The ideal candidate will have a relevant degree, 5+ years of experience in collections, and advanced Excel skills. Strong analytical and problem-solving abilities are essential for success in this role, requiring proactive engagement in a high-pressure environment.

Qualifications

• 5+ years’ experience in MS Office, particularly Excel.
• 5+ years working in Collections.
• PASA Foundation certification or higher.

Responsibilities

• Provide operational support within the operations environment.
• Manage and streamline complex reconciliations.
• Release payments via banking platforms.

Skills

Advanced excel ability

Problem solving

Customer relations

Analytical skills

Interpersonal skills

Education

Related Degree or equivalent qualification in Business / Management

Tools

DebiCheck

Online banking platforms

Job description

Our client is searching for a Senior Operations Analyst to join their team in Sandton.

Job Description

• The primary function of this role is to provide operational support within the operations environment with a focus on collections, reconciliations, problem solving & solution implementation

Requirements :

Related Degree or equivalent qualification in Business / Management or a related field

5+ years’ experience in MS Office (Advanced excel ability)

5+ years working within the Collections

Transactional processing

Experience with DebiCheck, RM and Mandates

Take on processes, submissions of take on documentation to banks

Up to date with all the new developments within the industry (Payshap, and RM)

Knowledge of Payment Services policies, regulations, and practices at Industry level.

PASA Foundation certification or higher

Ability to manage and streamline complex reconciliations.

Proficient in all online banking platforms

Own transport

Role Responsibilities :

Advanced reconciliation and analytical review of data

Complex Problem solving and troubleshooting.

Solution design and implementation monitoring

Releasing payments (Banking Platforms)

Advanced financial calculations (Float management)

System Testing – thorough testing of all system functionality

Detailed management reports across all areas of the department

SLA Management and Oversight

System configuration (backend systems) for new take-ons

Manage all banking take-ons and documentation (including transactional limits – monitoring & Reporting)

Managing and updating knowledge base (internal)

Personality Attributes :

Must be customer focused and enjoy establishing good customer relations.

Exceptional written and verbal communication skills

Strong analytical and interpersonal skills

Proactive and adept problem solver.

Has technical inclination (system related)

Work independently requiring minimal supervision.

Able to keep information confidential.

Must exhibit excellent time management and organizational skills to complete the assigned work effectively & efficiently.

Honest and trustworthy.

Ability to work in a team and as an individual.

Good presentation skills

Ability Work in a high-pressure environment