Senior Onboarding Manager (Customer Success)

Watersedge Solutions; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Join a rapidly growing HR tech firm as a Senior Onboarding Manager. In this dynamic role, you will lead customer onboarding, ensure seamless transitions, and shape the onboarding processes in a fast-paced environment. This position offers a unique opportunity to make a significant impact while working with cross-functional teams and driving exceptional service delivery.

Benefits

Competitive market salary

Share Incentive Scheme

Generous vacation policy

Team lunches, snacks, and drinks

Hybrid working environment

Unique opportunity to shape the role

Qualifications

• 6+ years in a customer-facing role with proven project management experience.
• Strong organizational skills and ability to prioritize multiple projects.
• Startup mentality—comfortable in fast-paced, dynamic environments.

Responsibilities

• Lead end-to-end customer onboarding and migration projects.
• Work closely with Sales and Customer Success Managers for smooth transitions.
• Continuously improve and scale onboarding processes.

Skills

Project Management

Communication

Problem-Solving

Relationship Building

Organizational Skills

Education

Bachelor’s or Honours degree

Tools

Monday.com

Salesforce

Job description

Are you an experienced project manager with a passion for delivering exceptional customer experiences? Our client—a rapidly growing player in the HR tech sector—is seeking a dynamic Senior Onboarding Manager to drive seamless onboarding for their customers and partners in a fast-paced, innovative environment.

About the Role

This high-impact, customer-facing position is perfect for someone who thrives on creating structure in dynamic settings. Reporting to the Director of Customer Success, you’ll lead onboarding and migration projects, ensuring smooth handovers, stakeholder alignment, and exceptional service delivery. As the first hire in this function, you’ll also shape and optimize onboarding processes to support continued growth.

Key Responsibilities

• Cross-Functional Collaboration: Work closely with Sales, Customer Success Managers, and Operations to ensure smooth transitions from sales to service.
• Project Management: Lead end-to-end customer onboarding and migration projects, including training, documentation collection, and timeline management.
• Stakeholder Management: Set clear expectations, communicate proactively, and build trusted client relationships.
• Problem-Solving: Address unforeseen challenges efficiently, always reassuring clients and maintaining satisfaction.
• Process Optimisation: Continuously improve and scale onboarding processes to drive efficiency and client success.

Skills & Experience

Must-Have:

• 6+ years in a customer-facing role with proven project management experience (ideally using Monday.com)
• Excellent communication and relationship-building skills
• Strong organisational skills and ability to prioritise multiple projects
• Startup mentality—comfortable in fast-paced, dynamic environments
• Proactive problem-solving skills and solutions-oriented mindset
• Bachelor’s or Honours degree

Preferred:

• Experience with Salesforce and Monday.com
• Background in tech, startups, or scale-ups
• Comfort owning KPIs and driving continuous improvement

Compensation & Benefits

• Competitive market salary
• Share Incentive Scheme – because your success drives the company’s success
• Generous vacation policy – because rest fuels performance
• Team lunches, snacks, and drinks – because we value team culture
• Hybrid working environment – work from the office or remotely
• Unique opportunity – define and shape this role in a high-growth setting

Company Culture & Values

• Better Than Yesterday – We embrace challenges and continuously improve.
• One Playground – We collaborate globally to achieve shared goals.
• Impact Over Input – Results matter.
• Obsession for Excellence – We set high standards and deliver with precision.

Ready to make your mark? This is an exciting opportunity to join a thriving, innovative team where you can make a real impact. If you’re ready to help shape the future of customer onboarding, we want to hear from you.

Interested? Submit your CV and a brief cover note highlighting your experience and motivation for the role. Our consultants will be in touch to discuss this opportunity in more detail.

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If you have not been contacted within 10 working days, please consider your application unsuccessful.