Senior Offshore Ops Lead - Incident Dispatch

Placements24

South Africa

Remote

ZAR 350,000 - 480,000

Full time

6 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Fully remote role

Flexible schedule

Job summary

Placements24 in George, Western Cape, seeks a Remote Fleet Operations Coordinator to manage and optimize a nationwide fleet from home. The role emphasizes real-time monitoring, route optimisation, compliance, and cost control, all performed remotely.

You will be responsible for overseeing the day-to-day operations of our diverse fleet, ensuring efficiency, compliance, and cost-effectiveness. The role requires strong communication skills to liaise with drivers, maintenance teams, and clients, all

Qualifications

Grade 12 certificate.
3 years call-centre experience.
Conversant in at least 2 languages including English.
Computer literacy in MS Office, Excel, Outlook and Internet skills.
Assertive with good people skills.
Ability to cope with unusual work schedules.
Team player with strong communication and writing skills.
Own reliable transport.

Responsibilities

Actively monitor and detect incidents within 3 minutes of their occurrence via the various detection methods.
Accurate logging and verification of all detected incidents.
Dissemination of information regarding active incidents.
Dispatching of On Road Services Vehicles and coordination with relevant response units during active incidents.
Monitor, record and report all roadside and TMC requirement malfunctions.
Accurate and timely completion of all administrative functions related to KPIs.