Senior Ocean Import Customer Services Representative

Ensure smooth and timely freight process flow. Prepare various documents for international transportation. Coordinate with our contracted vendors in procuring services. Ensure accurate and timely client and vendor billing. Ensure accurate and timely data entry into our operating system. Interact with our customers in arranging their international import shipments meeting customer service standards. Always meet compliance and regulations.

This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements. Understand department process flow, constantly looking for areas of improved efficiency. Ensure all customers' standard operating procedures are followed as per Customer SOP. Work with the team on meeting KPI standards as per the company's procedures. Monitor shipment reports to ensure total customer satisfaction.

Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors operational procedures. Follows customers' standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards as per the company's procedures. Obtaining clearing instruction and commercial invoices upstream to enable the brokers to frame the entry. Continuously adding the Customer GCIs (Account number) to the clearing instruction tool on the South African GBO Exception Dashboard. Direct shipments or manual take-ons to be captured immediately for client visibility. Ensure ANF (arrival Notices) for FCL are received 5 days prior to vessel arrival. LCL ANFs is 7 days prior to vessel arrival. Daily follow up on exception management section on the CHB Workboard (Entry Holds drilldown). Daily usage of the CHB Workboard and relevant drilldowns. Monitoring entries and chase on urgent shipments with the brokers. TNF (send instructions to the carrier/transporter) immediately once released. Usage of Shipshape to process cargo dues. Understanding of the shipping lines requirements regarding the releases. Charges to be requested upstream to avoid late billing. Event codes updated in sequence once the shipment is customs released (ODR for original bill seaway bill).

Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Obtaining the charges upstream. Freight charges to match the recap. Billing worksheet to be completed in full selecting the correct transporters and protecting all the costs. Customer Information tab on the Billing worksheet to be kept up to date with contact information. Understanding of the ROE to eliminate currency fluctuations. Checking of the GCI (Customer Account number) prior to billing. Checking the quotes if no rate profile has been compiled. Understanding of the GL codes in CFIT. KPI for billing is 72 hours after release (RLS). Understanding of the INCOTERMS and how to retrieve EDI invoices. Understand CIA shipments and Expeditors requirements. Understanding of Paid not billed queries. Continuously add the Customer GCIs (Account number) to the Invoice Document Pack Mailing tool South African GBO Exception Dashboard.

Qualifications: 5 to 10 years Ocean Import Customer Service experience. Effective interpersonal skills including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Strong verbal and written communication skills to communicate effectively and concisely. Proactive and strong organization skills. Good knowledge of Customs requirements and entry processing.

Additional Information: Expeditors offers excellent benefits: Paid Annual and Sick Leave, Discovery Medical Aid, Liberty Corporate Benefits: Pension / Retirement Fund, Family Benefit / Funeral Cover, Disability Income Benefit, Value Added Services, Employee Stock Purchase Plan (ESPP), Training and Personnel Development Program, Growth opportunities within the company, Employee Referral Program Bonus.

Remote Work: Employment Type: Key Skills: Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking.