Senior Network Operations Manager

DFA; Johannesburg; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading company is seeking a Senior Network Operations Manager to ensure the operational efficiency of its networks team. This role involves managing daily activities, technical support, and compliance with network standards while enhancing team performance and customer service. Ideal candidates should possess strong network management skills and a proactive approach to problem resolution.

Qualifications

• Experience in network management and operations.
• Proven ability to coordinate technical resolution.
• Strong knowledge of SLA requirements and compliance.

Responsibilities

• Oversee day-to-day operational activities of the active networks team.
• Perform daily health checks on network performance and capacity.
• Manage incident and change management activities for prompt issue resolution.

Skills

Network management

Incident management

Vendor management

SLA compliance

Problem resolution

Job description

The Senior Network Operations Manager will be responsible for keeping track of the day-to-day operational activities within the active networks team and will be the first technical point of contact for operational issues; incidents and ISP or end user escalations raised to the active networks team to ensure efficiency and extended uptime and quality of service for customers. The position will further cover daily health checks and actions required to ensure maximum performance, availability and capacity for all network components that falls within the Active Networks team’s responsibility. The custodian of the role will contribute to problem identification and resolution and the operationalization of new or updated technologies and active networks.

• Record; prioritize; track and coordinate operational activities within the active networks team until resolution.
• Ensure SLA compliance from the active network team to internal and external customers.
• Provide 2nd level technical support for network related issues that are directed at the Active
• Networks team and allocate the appropriate resources from the team if 3rd level technical support is required.
• Perform daily health checks across the active network in relation to performance, availability and capacity and reporting thereof.
• Record and manage any actions required to improve performance, availability and capacity.
• Ensure delivery of actions related to problems and risks for which the active networks team is responsible for resolving.
• Daily check-ins with the network operations team regarding incident and change management activities to ensure prompt resolution; identify post change issues and ensure system updates in-line with changes made.
• Proactively identify potential incidents that the NOC may not have visibility to and coordinate resolution of them with the NOC and active networks team.
• Quality assurance and operational handover for all projects.
• Manage vendor performance and escalations based on contractual obligations in conjunction with the NOC manager.
• Ensure compliance with network policies and standards.
• Upskill the network operations team to reduce the number of operational activities required by the active networks team.
• Define the operational handover from active networks to network operations and ensure compliance.
• Identify opportunities for automation to streamline operational functions.
• Identify and resolve data quality challenges for which the active networks team is responsible.
• Maintain compliance with standard operating processes for all interactions with the active networks team.
• Create and maintain a knowledge base to empower business and customers.