Senior Medical Operations & Growth Strategist

Growth Troops; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading healthcare company in Johannesburg is seeking a Senior Medical Operations & Growth Strategist to enhance efficiency and drive growth. The role involves overseeing daily operations, implementing scalable systems, and leading the hiring process. The ideal candidate will have over 6 years of experience in healthcare operations and strong leadership skills. This position offers the opportunity to shape the future of healthcare delivery.

Qualifications

• 6+ years in healthcare operations, growth, or systems management.
• Deep knowledge of CRMs, workflow automation, and data tools.
• Proven track record managing teams and external vendors.
• Familiarity with clinic operations is a plus.

Responsibilities

• Oversee operations across billing, patient systems, and internal workflows.
• Design and implement scalable systems using GoHighLevel, Office Ally, Monday.com.
• Lead hiring and onboarding for clinical and front desk staff.
• Guide marketing efforts with campaign input and performance insights.

Skills

Healthcare operations management

Team management

Cross-functional leadership

Communication skills

CRMs proficiency

Workflow automation

Tools

GoHighLevel

Office Ally

Monday.com

SQL

Job description

Shape the future of healthcare operations with us

We’re looking for a Senior Medical Operations & Growth Strategist to drive efficiency, scale systems, and support strategic hiring and growth. You’ll work closely with leadership to ensure the clinic runs smoothly while optimizing for long-term success.

Key Responsibilities:

• Oversee operations across billing, patient systems, and internal workflows
• Design and implement scalable systems using GoHighLevel, Office Ally, Monday.com
• Own billing company relationship and performance tracking
• Build and refine SOPs across departments
• Lead hiring and onboarding for clinical and front desk staff
• Guide marketing efforts with campaign input and performance insights
• Uncover strategic opportunities to improve margins and enable expansion
  
  

Qualifications:

• 6+ years in healthcare operations, growth, or systems management
• Deep knowledge of CRMs, workflow automation, and data tools (SQL, dashboards)
• Proven track record managing teams and external vendors
• Excellent cross-functional leadership and communication skills
• Familiarity with acupuncture, integrative health, or clinic operations is a plus