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An established industry player is seeking a dynamic Customer Experience professional to enhance client engagement and drive strategic growth in the food and beverage sector. This role involves analyzing market trends, developing compelling product concepts, and collaborating with cross-functional teams to execute innovative marketing strategies. You'll be responsible for crafting insightful presentations and marketing materials that resonate with clients, ensuring their journey with the brand is both impactful and memorable. If you are passionate about creativity in a B2B environment and have a knack for data-driven storytelling, this opportunity is perfect for you.
As Customer Experience (CX), we own the experience that we provide to our customers by activating the IFF brand and IFF solutions to provide value and differentiation across the various touch points of the customer journey. CX does this by delivering compelling & captivating content, ideas, and insights that shape the strategic story and engagement with customers to drive interest and positive outcomes, resulting in IFF business.
This will be a full time office-based role, with the potential for hybrid work after the first 6 months.
Trend Analysis
Identify the main trends driving growth in food and beverage categories (focus on Dairy, Beverage, culinary) via tools like Mintel, Euromonitor, secondary reports etc to create & deliver compelling customer content for grow / retain / defend our business.
Concept Development
Supporting customer in their new product development journey by utilizing category trends and consumer insights to ideate and suggest relevant food and beverage concepts.
Strategic Alignment
Link market and consumer dynamics with IFF’s portfolio strengths to identify business opportunities.
Client Presentations
Prepare and present comprehensive presentations for our customers, showcasing trends, consumer insights, and proposing innovative product concepts.
Market Mapping and Gap Analysis
Analyze the market to identify new product launches and emerging trends.
Produce professional marketing materials including flyers, one pagers, email banners and logos that showcase IFF’s various technologies while remaining true to the Corporate Brand.
Insights and Research
Gathering data and insights about food industry or food companies through desk research.
Execution of Marketing activities
Coordinating and collaborating with sales, innovation and business units to drive industry initiatives and activities.
At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.