Senior Manager Operational Transformation and Optimization

A 1L Realization (Pty) Ltd; Johannesburg; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading technology consulting firm in Johannesburg is seeking a Senior Manager for Operational Transformation and Optimization for a 5-month contract. This role focuses on transforming IT operations, ensuring alignment with ITIL best practices, and driving continuous improvement to enhance customer experience. Ideal candidates should have extensive experience in IT service operations and a track record in technology sectors like Fintech.

Qualifications

• 15+ years of experience in IT Service Operations and/or Support.
• 10+ years in technology including Fintech and Financial Services.
• 5+ years in scaling organizations and driving change.

Responsibilities

• Lead the transformation of IT operations.
• Establish robust processes and tools aligned with ITIL.
• Deliver excellent customer experience through optimized IT operations.

Skills

IT Service Operations

Leadership

Data Analysis

Project Management

Customer Service Focus

Continuous Improvement

ITIL Best Practices

Education

4-year Degree in Information Science/Technology/Computer Science

MBA with focus on IT Service Delivery

ITIL Certification (Foundation or Expert)

Lean Six Sigma (Green Belt or Black Belt)

COBIT Certification

PRINCE2 / PMP Practitioner

TOGAF Certification

CGEIT Certification

Job description

Overview

SUMMARY :

Our client in the communications technology sector is seeking a professional Senior Manager Operational Transformation and Optimization on a contract duration of 5 months.

The Senior Manager: Operational Transformation and Optimization Service Owner is responsible for leading the transformation of IT operations, establishing robust processes and tools, and aligning the team with ITIL best practices. This role aims to deliver excellent customer experience by ensuring seamless IT operations and driving continuous improvement. It also supports Group FinTech's strategic goals for profitable growth and improved operational performance. We seek passionate candidates committed to driving financial inclusion and operational excellence.

POSITION INFO :

Experience and Skills

• Minimum of 15+ years of experience in IT Service Operations and / or Support functions
• Minimum of 10+ years of experience in technology covering Fintech, Financial Services, , , mobile money
• Minimum 5+ years of experience in scaling up organizations and driving the change.
• Strong leadership and team management skills.
• Excellent knowledge of ITIL best practices and their application in IT operations.
• Ability to establish and manage robust IT processes and tools.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to drive continuous improvement and innovation within IT operations.
• Strong organizational and project management skills.
• Ability to develop and maintain KPIs to measure IT operations effectiveness.
• Customer-focused mindset with a commitment to delivering excellent service.

Education and Certification

• 4-year Information Science / Information Technology / Computer Science / (or related) Degree
• MBA with focus on IT Service Delivery
• Information Technology Infrastructure Library (ITIL) Certification Foundation or Expert v3 / Managing Professional / Master (Preferred)
• Lean Six Sigma (Green Belt or Black Belt)
• COBIT Certification
• PRINCE2 / PMP Practitioner
• TOGAF Certification
• CGEIT (Certified in the Governance of Enterprise IT)