Senior Manager: Infrastructure Operations

Auditor-General of South Africa; Pretoria; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading company in the public sector is seeking an experienced IT Infrastructure Manager to oversee and manage all aspects of technology infrastructure. This pivotal role will involve the procurement, deployment, and operational oversight of systems, aiming to optimize cloud services and enhance organizational efficiency. Candidates must possess at least 8 to 10 years of management experience in IT infrastructure, alongside relevant qualifications in IT systems. The position offers a competitive salary package and aims to ensure the highest service levels across the organization.

Qualifications

• 8-10 years of relevant experience at management level.
• Strong knowledge in IT infrastructure environments and applications.
• Relevant certifications in IT systems are advantageous.

Responsibilities

• Manage the procurement and deployment of server environments.
• Lead infrastructure demand and business-aligned solutions.
• Ensure compliance with security standards in infrastructure management.

Skills

Microsoft Exchange

Windows Server

Active Directory

Application support

Education

NQF7 IT related qualification

Foundation ITIL certification

Tools

SCCM

SQL Server

Oracle Database

Job description

Requirement Overview

• Managing the ICT infrastructure systems Data Centre, voice, server & storage, networks, backups, innovation, end user management, desktop management, database management, internet/intranet, WIFI
• Defining and managing the organisation’s cloud posture (efficient and documented utilization of cloud services); creating cloud and infrastructure strategy and execution plan (i.e., optimize cloud service-related cost/usage, component standards, SLAs for uptime & monitoring, etc.).
• Providing efficient server management processes (including security related tasks, documentation, inventory, etc.); ensuring alignment with security requirements (i.e., patching, encryption, etc.).
• Manages the infrastructure related change control procedure and ensures that project deliverables are completed within planned cost, timescale and resource budgets and are signed off.
• Provides effective leadership to the project team and takes appropriate action where performance deviates from agreed tolerances.
• Management and co-ordination of ICT related training for infrastructure team.
• Management of infrastructure resources significant projects for ICT Business Unit.
• Collaborating with members of the Enterprise Architecture team to deliver efficient solutions.
• Providing mentorship and technical guidance for daily and ongoing challenges. This could involve hands-on collaboration, coaching team members on best practices, trouble-shooting, testing, and implementation, peer review, as well as pairing to resolve complex problems.
• Developing and recommending standards, guidelines, and best practices.
• Establish, engage, maintain and review key technology vendors and contracts. Work closely with the Contract Management team in completing vendor requirements while ensuring that contracts meet organisation standards, following the vendor program/procedures, and ensure the organisation is in full compliance with internal policies and procedures as well as applicable laws and regulations.
• Involves optimisation of individual or team outputs within functional and/or AGSA guidelines.
• Contributes to the implementation of the ICT BU strategic plan.
• Provides input on the strategic objectives and feedback on its implementation.
• Conducts evaluation on the effectiveness of work processes and systems.
• Ensures task execution and results achievement.
• Responsible for relationship management.
• Communicates clearly, openly and honestly in all instances.

Roles & Responsibilities

Technology Infrastructure Management

• Responsible for procurement, deployment, and management of the server environments,
• End-User Technologies: Responsible for desktop, email/chat, Intranet, mobile devices, contact centres, VIP and video services.
• Infrastructure Delivery: Provides the main point of contact for our business and application teams. It has lead responsibility for managing infrastructure demand and business-aligned solutions, portfolio and service management
• Data centre and Enterprise Technologies: Responsible for VM server, midrange, storage and data centres
• Network Technologies: Responsible for the data, voice, internet and wireless capabilities
• Responsible for specialised connectivity capabilities such as co-location services, market data technology, connectivity, and high frequency technology. The team provides application platform and integration services such as web, application server, secure file transfer, and data transformation and connectivity services
• Technology operations: Responsible for infrastructure event and incident management, batch operations, service performance reporting, asset management, enterprise tooling, service continuity
• Infrastructure Engineering: Responsible for infrastructure architecture standards and roadmap development, as well as the research, design and planning for group wide technology products

Systems Management

• Meet agreed operational targets for availability, capacity, security, patching, performance etc.
• Select, design, and implement major IT infrastructure changes and upgrades
• Implement effective infrastructure design and operational processes including change and configuration management
• Work closely with ICT Senior management and business stakeholders on IT infrastructure strategy
• Manage key ICT Infrastructure suppliers on a day-to-day basis
• Develop KPIs for ICT Infrastructure services provided and ensure compliance with SLAs
• Ensure ICT Infrastructure architecture and operational services meet business requirements and deliver value
• Ensure ICT Infrastructure services are strategically aligned and compliant with global technical standards
• Work with Governance, Risk and Compliance to ensure the IT infrastructure is compliant with security standards
• Manage and evolve the team in line with changing technologies, services and work practices
• Manage the firm's Disaster Recovery solution

Stakeholder management

• To scan the environment to ensure a clear understanding of internal stakeholder needs and decide whether AGSA can inherit existing /support legacy code bases and how to handle AGSA growing levels of software support
• Build and maintain positive and value-adding relationships with internal and external stakeholders.
• Create strategic partnerships with relevant stakeholders to enhance product development and conduct continuous and regular environmental scanning to enhance products and AGSA value proposition.
• Communicate the (ICT) strategy and objectives to both internal and external stakeholders to ensure understanding of these by all relevant stakeholders.
• Liaise with stakeholders and ensure that the organisation remains relevant and in-line with industry standards.
• Provide support and guidance to internal stakeholders on products design and meet their requirements.
• Engage with both internal and external stakeholders to identify and evaluate performance barriers and success to continuously improve on the service delivery.
• Ensure a well-considered value chain among colleagues within the BU and ensure complementarity of work and promote teamwork.
• Manage service level agreements (SLAs).

People Management

• Provide leadership and direction for the centre and manage team performance to drive productivity.
• Cascade the BU BSC at Centre Level
• Continually assess the performance of maintenance staff and the job skill base of all technical staff, oversee staff training and recruitment to ensure that the workforce is capable of operating and maintaining state of the support systems
• Manage and evolve the team in line with changing technologies, services and work practices
• Develop and motivate team members to deliver the best possible service to the BU
• Manage assigned projects
• Determine the mix and level of capability required to enable the centre to support BU and organisational objectives.
• Contribute to transformation/culture plans

Financial management and operational management

• Compile the centre budget and contribute to the development of the business unit’s budget.
• Manage the centre expenditure.
• Ensure compliance with internal processes and procedures.
• Manage supply chain processes.
• Contribute to the risk assessment activities in the BU.

Other responsibilities (Applicable to All JD’s)

• Perform and/or manage other projects, tasks and assignments delegated by the ICT leadership not stipulated in the role profile description as and when required.

Skills, Experience & Education

Formal Education

• NQF7 IT related qualification
• Foundation ITIL or Other ITIL Certification advantageous
• Any certification in either Infrastructure environment, IT systems/ Applications

Experience

At least 8 to 10 years of relevant experience at management level, with the focus on either Infrastructure environment, IT systems/ Applications, tools and processes.

Must have knowledge and understanding of the following technologies/ platforms:

• Windows Server experience (2012, 2016 and latest, etc.) including Active Directory
• Microsoft Exchange, Office 365 (email, SharePoint, One Drive, MS Teams etc.).
• Microsoft Products such as SCCM, SQL, SCOM, Windows Client/Server Operating Systems, Cluster Services
• Hardware devices such as servers, desktops, LCDs, routers, printers, laptops, switches, cabling, server racks
• Storage Area Networks (SAN), Direct Attached Storage (DAS), Network Attached Storage (NAS), RAID configurations
• Virtual Machine environment
• Knowledge of SQL Server Database and Oracle database management
• Must have sound Knowledge of non-financial indicators
• Application support
• Procurement of IT Services

Closing Statement

The AGSA is not responsible for the verification of data provided and shall not be liable for any errors, factual, transcription or otherwise, contained in the information posted. Therefore, ensure that your online application and CV is correct, accurate and up to date. To successfully upload documents on the career site, ensure that the document name does not contain any special characters. This appointment is subject to the preferred candidate obtaining the necessary security clearance, reference checking and competency assessment. We embrace and committed in achieving employment equity within the organisation. Auditor General welcomes applications from all persons with disabilities.

NB: Please note that only shortlisted candidates will be contacted. Should you not hear from the us within four weeks, kindly consider your application unsuccessful.

Closing Date: 18 July 2025