Senior Manager - Human Resources

MTN; Johannesburg; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

MTN is seeking a Senior Manager - Human Resources in Johannesburg to lead recruitment, performance management, and employee engagement initiatives. The role demands a strategic approach to HR operations aligned with MTN's agile methodology, focusing on cultural transformation and compliance with global standards. Ideal candidates should have extensive HR experience in tech settings, a relevant degree, and robust communication skills.

Qualifications

• 7+ years of HR experience, preferably in software development or technology-driven companies.
• Extensive experience in group-wide HR policies and frameworks implementation.
• Proven ability to manage end-to-end HR operations independently.

Responsibilities

• Responsible for talent attraction, recruitment, and onboarding.
• Execute performance management programs aligning with MTN’s frameworks.
• Drive employee engagement and culture-building initiatives.

Skills

Agile HR frameworks

Communication skills

Interpersonal skills

Coaching skills

Education

Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field

Job Evaluation certification

Job description

Job title : Senior Manager - Human Resources

Job Location : Gauteng, Johannesburg Deadline : July 17, 2025 Quick Recommended Links

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Responsibilities

• The Senior Manager Human Resources – Software Solutions will be responsible for the following :

Talent Attraction & Recruitment and On-boarding

• Hands-on recruitment specialist, managing the entire recruitment lifecycle, from sourcing to onboarding, to attract and retain top-tier talent ensuring that the MTN HR ways of work are fit-for-purpose for an agile software development unit
• Ensure Talent Sourcing Compliance through adherence to MTN Group's talent acquisition strategies, including sourcing techniques, employer branding, approved sourcing channels and all recruitment processes
• Ensure candidates have a hospitality-grade experience throughout the process. Further also ensure the candidate experience reflects both the company’s culture and MTN Group’s global standards on engagement and communication
• Ensure role requirements and job descriptions comply to technical competencies and cultural fit
• Align all recruitment efforts with MTN Group's organisation architecture on workforce agility and adaptability, ensuring a smooth hiring process within Agile teams
• Drive compliance with MTN’s diversity and inclusion policies during recruitment, ensuring that all hiring practices adhere to the group’s standards for fairness and equity
• Drive automation in digital onboarding, asset lifecycle management, and HRIS integrations that ensure squad readiness within 5 Business Days of appointment

Performance Management & Talent Development

• Mange and execute performance management programs in alignment with MTN’s Groups approved frameworks & methodologies
• Agile Performance Management : Implement the MTN performance management framework that emphasises adaptability, continuous improvement, and team-based achievements. Drive performance review processes that are aligned with the iterative and collaborative nature of Agile work.
• Coaching & Development : Act as a coach to both managers and employees, facilitating regular feedback loops and development conversations.. Develop and deliver training programs focused on leadership, cross- functional collaboration, and Agile-specific competencies (Scrum, Kanban, etc.).
• Continuous Feedback Systems : Establish a culture of ongoing feedback through tools and platforms that facilitate regular check-ins and performance conversations in an Agile context

Learning, Leadership Coaching & Change Management

• Partner with leadership to support Agile transformations and Provide one-on-one coaching to managers to enhance their leadership effectiveness.
• Develop Belt-aligned development pathways using internal mentoring, pair programming, and vendor-led technical training. Oversee leadership uplift programmes and learning strategies to increase internal mobility and skills relevance.
• Lead change management initiatives to help employees navigate organizational shifts & transformations

Employee Experience & Culture

• Own employee engagement and culture-building initiatives, ensuring that the workplace reflects the values of agility, collaboration, and innovation
• Design and implement initiatives to measure and improve employee engagement
• Manage & maintain a strong Agile workplace culture that fosters teamwork, open communication, and adaptability
• Drive the implementation of the MTN Groups Hospitality-focused EX strategy & EX Journeys
• Champion company culture & partner with leadership to drive cultural transformation initiatives
• Interpret and gather insights on MTN’s regular employee pulse checks and act on feedback to make data- driven improvements to HR practices and culture
• Drive measurable improvement in team engagement via quarterly feedback loops and culture rituals

Organizational Design and Strategic Workforce

• Ensure the organizational design reflects MTN Group’s approved Organization Architecture frameworks and aligned with the Agile work environment
• Collaborate with leadership to ensure the company structure supports Agile principles such as cross-functional teams and self-organizing groups, in line with MTN Group’s guidelines
• Work with leadership to ensure that changes in role requirements, especially in Agile teams, comply with MTN Group’s policies and do not deviate from group standards
• Lead the design and delivery of workforce strategies aligned to agile Pod / Squad configurations. Forecast talent needs, manage Belt progression frameworks, and ensure optimal resourcing across full-time, intern, and consultant populations.
• Workforce Analytics & Reporting -Build real-time dashboards to monitor squad velocity, engagement, Belt progression, and attrition risk. Provide analytics-based insights to the Software Solutions Lead and Product Heads for decision-making

Rewards, Recognition and Well-being

• Ensure adherence to the MTN Group approved rewards / compensation & benefits frameworks
• Drive and manage employee rewards, well-being programs & recognition initiatives

HR Operations, Metrics, Audit &Compliance

• Independently manage day-to-day HR operations, ensuring smooth and compliant processes. Continuously improve operational processes, making them more agile and aligned with employee needs
• Ensure all HR activities are compliant with employment / labor laws, regulations, and internal policies
• Developing and monitoring key HR metrics that track process efficiency and hospitality-focused EX
• Work with Risk & Internal Audit to address and process gaps and improvements
• Work with legal and compliance teams when necessary to handle sensitive employee issues
• Manage disciplinary processes, and grievances in a fair and transparent manner
• Provide guidance on HR matters such as employee relations, conflict resolution, and workforce planning.

Qualifications

Education :

• Bachelor’s or Master’s degree in Human Resources, Business Administration, Organizational Psychology, or a related field
• Job Evaluation certification

Experience :

• 7+ years of experience in Human Resources, preferably in a software development or technology-driven company
• Extensive experience in implementing group-wide HR policies and frameworks
• Proven ability to independently manage end to end HR operations while adhering to global guidelines and local requirement

Skills :

• Strong knowledge of Agile HR frameworks
• Strong knowledge of employment laws, compliance, and employee relations
• Excellent communication and interpersonal skills, with the ability to work independently and influence without direct authority
• Strong facilitation and coaching skills

Apply Before : 07 / 14 / 2025

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Human Resource Manager • Johannesburg, ZA