Senior Manager: Distribution Operations and Support

1 Life Insurance; Gauteng; On-site; ZAR 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to lead and optimize their operational plans. This role involves ensuring compliance with regulatory standards while managing commission processes and enhancing stakeholder relationships. The ideal candidate will have a strong background in operational management, a knack for data analysis, and the ability to inspire teams to achieve business goals. Join a forward-thinking organization that values innovation and continuous improvement, where your contributions will directly impact the company's success.

Benefits

Health Insurance

Retirement Plan

Flexible Working Hours

Professional Development Opportunities

Qualifications

• Experience in operational management and compliance within the insurance sector.
• Strong analytical skills for data collection and performance management.

Responsibilities

• Oversee operational activities and ensure compliance with regulations.
• Manage stakeholder engagement and develop long-term work schedules.

Skills

Verbal Communication

Action Planning

Planning and Organising

Data Collection and Analysis

Commercial Acumen

Education

Bachelor's Degree in Business Administration

Relevant Certifications in Compliance

Tools

MS Office

Job description

The strategic design and implementation of operational plans and support to assist in achieving the required Group Distributions results. Ensuring that Group Distribution for 1Life and Clientele adheres to all necessary regulatory requirements including Commission Management and operational support for both Tied and Broker Distribution.

RESPONSIBILITIES

Operations and Commissions Management

Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both). Ensure that operational activities are consistently executed according to relevant risk controls, operational and quality standards according to approved processes. Ensure that the overall area of responsibility of people indicators e.g. absenteeism, turnover and employee engagement results remain at a healthy level in accordance with benchmarks. Overseeing the commission management processes and calculations that will ensure all partners are paid timeously.

Compliance

Ensure that all recruitment and employment is carried out in accordance with the company policy and procedure and in compliance with current employment legislation. Ensure operational processes are adhered to, both internally and externally to ensure alignment with treating Customers Fairly. Ensure compliance, regulation and legislations is adhered to for third parties.

Project Realisation of Business Benefits

Develop and manage the delivery of a plan to evaluate and track business benefits and to identify actions needed to maximize these. Initiate, co-ordinate and manage any assigned projects in accordance with business requirement or functional area of responsibility to ensure successful implementation of business change initiatives that will support continuous improvement.

Leadership and Direction

Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organisation's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.

Project Stakeholder Engagement

Develop and implement stakeholder engagement plans for projects to identify relevant stakeholders and develop positive stakeholder relationships. Engage with all relevant people / other departments in the business and coordinate relevant inputs (people, systems and processes) to achieve or improve the required results (on time and according to the relevant quality standards).

Work Scheduling and Allocation

Develop complex long-term work schedules that enable the organisation to achieve its business goals. Involves coordinating and planning across multiple teams.

Performance Management

Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these,taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives

Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered.

Building Capability

Implement formal development frameworks for a substantial department. Provide others throughout the organisation with informal coaching and mentoring.

Data Collection and Analysis

Conduct research using various data sources and select information needed for the analysis of key themes and trends. Manage key aspects of the third party data management system with guidance from senior colleagues. This includes being responsible for insights and operating key elements of the system. Management of system access and authorities.

Risk Audit and Contract Vetting

Take responsibility for a significant element of the organisation's audit systems. Could involve managing development or delivery or both.

Develop and / or deliver a contingency plan for significant aspects of the risk management and / or control process.

Client & Customer Management (External)

Manage strategic client and customer relationships. Likely to involve using large account teams to maintain customer satisfaction and loyalty. Develop internal and external customer service plans and work collaboratively with other departments and third parties to improve internal relationships and build strong external customer relationships.

BEHAVIORAL COMPETENCIES

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Rebounds from setbacks and adversity when facing difficult situations. For example, shows great composure, a positive attitude, and strong judgment, even in adverse situations; gains maturity and wisdom and shares life lessons with others. Responds resourcefully to crises, helps others remain productive and positive.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, creates a sense of urgency and confidence, and helps others see the benefit of taking initiative. Creates new challenges for others. Quickly seizes new, successful business opportunities.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, engages diverse groups by communicating in a way that matches each group's preferences. Listens carefully and probes beneath the surface to gain richer insight on others' views.

Ensures Accountability

Holds self and others accountable to meet commitments. For example, helps team hold each other accountable for goals, adherence to policies and procedures. Tracks team metrics and milestones, redirecting effort, as necessary, for continued progress.

Directs Work

Provides direction, delegating, and removing obstacles to get work done. For example, delegates considerable responsibility to staff with clear expectations and targeted guidance, removing obstacles. Fosters highly efficient teams; tracks team performance with appropriate metrics and provides feedback.

Builds Effective Teams

Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. For example, mentors others on how to build effective teams; takes actions to correct dysfunctional teams. Ensures that the team has the right mix of skills; leverages individual strengths effectively.

Interpersonal Savvy

Relates openly and comfortably with diverse groups of people. For example, picks up on group interpersonal dynamics and finds ways to work effectively within these parameters; resolves difficult interpersonal situations within the team; works to build greater group harmony. Coaches team members on interpersonal skills.

Plans and Aligns

Plans and prioritizes work to meet commitments aligned with organizational goals. For example, makes nimble plans accounting for a range of risks and contingencies. Achieves greater cohesion, integration, and alignment between own group and other areas. Both persistent in adversity and nimble in change.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Manages Conflict

Handles conflict situations effectively, with a minimum of noise. For example, responds quickly and constructively to emerging conflicts; redirects those who engage destructively in conflicts; seeks mutually agreeable outcomes. Maintains positive and constructive relationships, even under heated disagreements.

Balances Stakeholders

Anticipates and balances the needs of multiple stakeholders. For example, provides guidance so that others understand the needs of different stakeholders and can balance them appropriately. Makes sure people understand and adhere to ethical standards when working with stakeholders; models and ensures cross-cultural sensitivity.

Manages Ambiguity

Operates effectively, even when things are not certain or the way forward is notclear. For example, embraces change, staying focused, positive, and effective. Addresses problems without clear solutions, making substantial progress.

SKILLS

Verbal Communication

Apply comprehensive knowledge and guide and train others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.

Action Planning

Use comprehensive knowledge and guide and train others to develop appropriate plans or perform necessary actions based on recommendations and requirements.

Planning and Organising

Use comprehensive knowledge and guide and train others to plan, organise, prioritise and oversee activities to efficiently meet business objectives.

Support business processes by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed. Proficient in MS Office.

Policy and Regulation

Provide technical guidance when required to interpret and apply knowledge of laws, regulations and policies in area of expertise. FAIS Regulation.

Use clear and effective writing skills and provide technical guidance when required to express ideas, request actions and formulate plans or policies.

Presentation creation

Apply concepts of knowledge / skill and provide technical guidance when required.

Communicate with other people and provide technical guidance when required to speak in a clear, concise and compelling manner.

Data Collection and analysis

Provide technical guidance when required to analyze data trends for use in reports to help guide decision making.

Costing and Budgeting Provide technical guidance when required for cost, budget and finance tasks.

Review and Reporting

Provide technical guidance when required to review and create relevant, lucid and effective reports.

Commercial Acumen

Apply understanding of the business environment and objectives to develop solutions, while also providing technical assistance when necessary.