Senior Manager: Customer Review ARO

Absa Group; Johannesburg; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

Absa Group seeks a Senior Manager: Customer Review ARO to enhance customer review processes against financial crime. With a focus on data analytics and compliance, you'll lead initiatives that shape a safer banking environment, partnering across departments to provide actionable insights.

Qualifications

• Minimum 5 years’ experience in Anti-Money Laundering, Fraud, or Financial Crime.
• Proven experience using analytical tools for compliance and risk.

Responsibilities

• Lead data-driven processes for customer reviews per AML policies.
• Perform advanced data analysis to identify risk patterns.

Skills

Data analytics

Data mining

Analytical thinking

Risk management

Regulatory compliance

Education

National Diploma or Higher Certificate (NQF Level 5)

Bachelor's Degrees and Advanced Diplomas in Business, Commerce and Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Bring your analytical expertise to the fight against financial crime.

At Absa Group, we are committed to safeguarding our customers and the financial system from illicit activity. We are seeking a Senior Manager: Customer Review ARO to join our Financial Crime team, with a strong focus on Customer, data analytics, data mining, and financial crime risk analysis.

Job Description

Key Responsibilities:

• Lead the design and implementation ofdata-driven processesto support customer reviews in line with AML policies, FATF guidance, and regulatory requirements.

• Performadvanced data analysison customer review outputs to identify risk patterns, emerging typologies, and potential threats.

• Develop and maintaindashboards and reporting mechanismsto monitor the effectiveness of customer review processes and ensure compliance with internal standards.

• Conductcomparative and trend analysisof review statistics to identify inefficiencies and propose enhancements.

• Collaborate with stakeholders across IT, Compliance, and Business Units to ensure seamless integration of analytics into operational workflows.

• Provide subject matter expertise infinancial crime risk identification, prioritisation, and mitigationthrough data insights.

• Support governance forums with actionable intelligence and insights derived from customer review data.

What We’re Looking For:

• ANational Diploma or Higher Certificate(NQF Level 5) in Anti-Money Laundering, Compliance Management, and or within Data Analytics.

• Minimum5 years’ experiencein Anti-Money Laundering, Fraud, Financial Crime Risk Investigations, or Compliance.

• Proven experience indata analytics, data mining, and the use of analytical tools to support compliance and risk functions.

• Strong understanding ofFICA, AML regulations, and corresponding banking laws.

• Advanced skills inanalytical thinking,risk management, andregulatory compliance.

• Ability to translate complex data into clear, actionable insights for decision-making.

Why Join Absa?

At Absa, we’re not just about banking—we’re about building a safer financial ecosystem. You’ll be part of a dynamic team that usesdata intelligenceto drive real impact in the fight against financial crime. We offer a collaborative environment, opportunities for growth, and the chance to be at the forefront of innovation in compliance and risk.

Ready to make a difference?
Apply now and help us protect what matters.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised