Senior Manager - Cross Border

Visa Inc.; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

An established industry player is seeking a dynamic individual to drive cross-border payment initiatives in Southern and Eastern Africa. This hybrid role involves collaborating with cross-functional teams to enhance payment success rates and develop strategic plans tailored to local markets. You will leverage data analytics to provide insights and optimize performance, ensuring compliance and fostering strong client relationships. If you are passionate about payments and eager to lead impactful projects, this opportunity offers a chance to make a significant difference in a rapidly evolving market.

Qualifications

• 5-6 years of experience in payments, technology, or financial services.
• Ability to lead complex projects and drive change management.

Responsibilities

• Partner with teams to increase cross-border payment volumes.
• Lead execution of cross-functional sub-regional XB strategy.

Skills

Data Analytics

Project Management

Stakeholder Engagement

Communication Skills

Customer Service Orientation

Education

Bachelor's degree or equivalent qualification

Job description

The purpose of this role is to help Visa Southern and Eastern Africa (SEA) capture opportunities in Cross-Border (XB) payments, develop and ensure execution of a robust XB action plan for top SEA markets.

It will be the market focal point to work closely with the global / MSC cross-border function team and responsible to crystalise our overall in-market cross-border strategy, champion the excellent execution of that strategy with market leading solutions, superior marketing, advisory services and support, by coordinating and collaborating closely with teams across Products, Marketing, VCA, Sales, CS.

The role will synergize various key initiatives within SEA, support the client facing teams by providing data analytics-driven insights, optimizing the payment success rates, and ensuring compliance with rules.

The role is expected to:

1. Partner with the regional cross-border MSC and in-market cross-functional teams to use the existing data assets and analytical models in order to help Clients increase their cross-border volumes.
2. Apply best practices, proven approaches and working instruments from different markets all over the world to grow XB business in the subregion.
3. Identify together with Country Managers SEA-specific XB-related opportunities and engage local teams, CEMEA MSC and Global Cross-Border teams to find optimal solutions.
4. Lead and execute XBAC and Ultra-High Spenders Initiatives with top issuers in SEA.
5. Lead the development and execution of cross-functional sub-regional SEA XB strategy.
6. Adapt CEMEA XB payments strategy and programs for the market, develop tactical plans to achieve defined goals, design effective client relationships and business development strategies.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Minimum Requirements:

1. Bachelor's degree or equivalent qualification.
2. A minimum of 5-6 years relevant experience in payments, technology or financial service industry.
3. Knowledgeable of or keen interest to learn about Visa's Cross-Border business and interested in gaining hands-on experience of leading complex cross-functional initiatives.
4. Able to define strategic needs of our Cross-Border business and provide appropriate management reporting to senior leadership team.
5. Experience in leading, directing and facilitating complex projects that drive change management in the organization.
6. Proven customer service orientation, interpersonal, organizational and communication skills.
7. Excellent verbal and written communication capabilities demonstrating success in conveying messages across a diverse set of stakeholders.
8. Capability of working competently with different market areas.
9. Strong stakeholder engagement skills and project management capabilities.