Senior Manager : Coverage (Commercial)

Access Bank; Johannesburg; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading bank is seeking a Senior Manager for Coverage in Johannesburg to oversee Relationship Managers and drive business profitability. The role requires substantial banking experience, leadership skills, and a strong focus on client satisfaction and credit risk management. This position is ideal for those with a strong background in business banking, aiming to excel in a key managerial role with the potential for significant impact on the bank's growth.

Qualifications

• Minimum 5 years in business banking team management.
• Minimum 5 years as Business Banker with portfolio experience.
• Experience in the financial/banking sector preferred.

Responsibilities

• Manage activities of Relationship Managers.
• Achieve customer relationship growth targets.
• Support Relationship Managers in credit transactions.

Skills

Client satisfaction measurement

Credit risk management

Performance Management

Team leadership

Education

Degree in finance, economics, or business

Grade 12 or equivalent

FAIS compliance (RE1 and RE5)

Job description

Job title : Senior Manager : Coverage (Commercial)

Job Location : Gauteng, Johannesburg Deadline : July 24, 2025 Quick Recommended Links

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Business Profitability / Growth

• Implementing and managing activities of Relationship Managers in line with business segmentation value proposition and initiatives
• Achieve new customer relationship growth targets.
• Expansion of existing customers value chain.
• Achieve contracted balance sheet and income statement targets
• Continuous performance and relevant reporting

Relationship and Client focus

• Adequate customer engagement in support of the coverage team.
• Ensure Relationship Managers perform their duties in line with standards set.
• Client satisfaction measure.
• 100% minimum achievement of market share for existing and targeted One Bank names
• Perception of service as measured by KPMG - Segment to achieve Top 3 ranking in KPMG BICSS; Top 3 -100%, Top 4 (50%), below top 4 (0%) OR Internal NPS of 45

Credit and Risk Management

• Understand group credit policy and actively support Relationship Managers in structuring and presenting credit transactions to relevant credit committees.
• Manage credit maintenance requirements to comply with credit policy and procedures.
• Understand and manage risk and risk events and assist in implementing quick and decisive controls to manage and mitigate risks
• Central Bank Audit Report (min of a Moderate risk rating) -3%

Staff management.

• Management and leadership to the coverage team
• Ensure right people in right positions with minimal vacancy level
• Coach and mentor managers to achieve maximum results
• Continuous Performance Management

People Management

• Performance Management of direct reports
• Active Management of poor performance
• Leave Management of Direct Reports
• Coaching and mentoring Junior Staff members
• Ensure measures are in place for business continuity
• Fill at least 70% of critical roles
• Provide 50 training hours per employee annually
• Keep attrition rate below 10%
• Staff appointments and performance management of the coverage teams supported by Head of unit and Chief Human Capital Officer

Requirements

Educational Requirements :

• Typically, a minimum of a Grade 12 or equivalent.
• A financial FAIS accredited qualification such as a degree in finance, economics, or business is preferred.
• Must have RE1 and RE5

FAIS Compliance :

Must be registered with the Financial Sector Conduct Authority (FSCA) and

• hold the necessary FAIS qualifications (e.g., RE exams, Fit & Proper
• requirements).

Work Experience

• Minimum 5 year’s regional / provincial business banking team management in the relevant segments in the business banking environment.
• Minimum 5 years’ experience as Business Banker with a portfolio in the relevant business segment customer portfolios
• Experience in the financial / banking sector highly desirable