Senior Luxury Safari Travel Ops Coordinator

Sataya; South Africa; Remote; ZAR 406,000 - 487,000; Full time

Benefits offered by this job

Remote work option

Job summary

Satāya, a distinguished luxury safari company in South Africa, seeks an experienced Travel Operations Coordinator to own confirmed bookings from confirmation through travel. You will manage guest itineraries, supplier coordination and all documentation, delivering meticulous, guest-focused service for high-end international clients.

The role offers permanent full-time work with a remote-work option for the right candidate, open to national travel, and a compensation package up to R40 000.00 per

Qualifications

• Considerable previous experience within a tour operator, DMC or luxury/safari travel operations environment is essential.
• Exceptional attention to detail; a natural instinct for identifying inconsistencies, missing information and potential logistical issues before they become problems.
• Excellent planning and organisational ability, with confidence managing multiple complex bookings, priorities and deadlines simultaneously.
• Strong operational mindset with the ability to plan ahead, anticipate requirements and take genuine ownership of tasks through to completion.
• Confident, warm and professional communication skills when liaising with high-end international guests and a wide supplier network.
• High standard of written and verbal English.
• Calm, organised and solutions-focused under pressure, with strong initiative and practical problem-solving ability.
• Strong proficiency in Google Drive and Google Workspace; comfortable working across multiple digital platforms and able to learn new systems quickly.
• Familiarity with AI tools and a genuine willingness to use automation to improve operational workflows and efficiency.
• Experience with Tourplan and Safari Portal is a strong advantage.

Responsibilities

• Take full operational responsibility for confirmed bookings through travel coordination.
• Coordinate itineraries including accommodation, transfers, flights and activities.
• Work with consultants to ensure smooth handover from planning to operations.
• Proactively follow up on confirmations, payments and supplier responses to meet deadlines.
• Assist with last-minute changes, cancellations or disruptions, finding solutions and informing all parties.
• Act as a key operational link between consultants, guests and suppliers with clear, timely communication.
• Liaise with suppliers on confirmations, timings, and special requests.
• Build and maintain professional supplier relationships and provide guest-ready information.
• Provide warm, professional operational support before and during travel.
• Collect and manage guest information, including passport details and special requests.
• Ensure accurate guest data reaches suppliers and maintain complete booking documents.

Skills

Tour operator experience

Attention to detail

Planning & organisation

Communication with high-end guests

Google Drive / Workspace proficiency

Team collaboration

Problem-solving under pressure

AI tools familiarity

Tools

Tourplan

Safari Portal

Google Drive

Google Workspace

Slack

Asana

Job description

Satāya, a distinguished luxury safari company in South Africa, seeks an experienced Travel Operations Coordinator to own confirmed bookings from confirmation through travel. You will manage guest itineraries, supplier coordination and all documentation, delivering meticulous, guest-focused service for high-end international clients.

The role offers permanent full-time work with a remote-work option for the right candidate, open to national travel, and a compensation package up to R40 000.00 per