Senior Lodge Reservations Lead

HotelJobs; White River; On-site; ZAR 320,000 - 420,000; Full time

Job summary

Lodge Management Company in White River seeks an experienced Senior Reservationist to join the central reservations office. The role combines reservations expertise, sales ability and team leadership to drive efficient booking flow.

You will oversee daily activity, handle direct, travel-agent and DMC enquiries from quotation to booking, maintain rates and guest data, and generate reports on bookings and performance while coordinating handovers with lodge teams.

Qualifications

• Senior reservations experience, preferably within luxury safari lodges or central reservations environments.
• Strong reservations-system skills, commercial awareness, excellent written communication and attention to detail.
• Comfortable supervising daily reservations activity and converting enquiries into bookings while maintaining accurate financial and operational records.
• Willing to participate in standby rotation and relocation plans.

Responsibilities

• Manage direct, travel-agent and DMC enquiries from quotation through to booking confirmation.
• Maintain accurate rates, availability, booking records and guest information.
• Calculate quotations, commissions, deposits and outstanding balances accurately.
• Manage provisional bookings, follow-ups, amendments and cancellations within approved policies.
• Coordinate with lodge teams to ensure complete and accurate guest handovers.
• Guide and support the reservations team, prioritise workloads and maintain service standards.
• Provide reporting on booking activity, sales performance and outstanding enquiries.

Skills

Reservations system proficiency

Sales ability

Team leadership

Education

Grade 12

Job description

Lodge Management Company in White River seeks an experienced Senior Reservationist to join the central reservations office. The role combines reservations expertise, sales ability and team leadership to drive efficient booking flow.

You will oversee daily activity, handle direct, travel-agent and DMC enquiries from quotation to booking, maintain rates and guest data, and generate reports on bookings and performance while coordinating handovers with lodge teams.