Senior Lecturer : Human Movement Sciences X2

University of Fort Hare; South Africa; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid working

Job summary

NTT DATA is seeking a Cross Technology Managed Services Engineer (L3) to provide exceptional service by proactively identifying and resolving complex incidents. You will mentor junior staff and collaborate across Cloud, Security, Networking, and Applications in a hybrid South Africa environment.

Requirements include a Bachelor's in IT/Computing and multiple Azure/VMware certifications, ITIL foundation, and strong vendor management and cross-cultural communication skills.

Qualifications

• Extensive experience in managing complex multi-technology infrastructure.
• Strong ITIL processes knowledge and vendor coordination.
• Experience with cloud, security, networking and applications.
• Ability to mentor junior engineers and coach L2 teams.
• Proactive problem solving and continuous improvement mindset.

Responsibilities

• Provide exceptional service by proactively identifying and resolving incidents.
• Manage high-complexity tickets and perform advanced troubleshooting.
• Mentor junior engineers and collaborate across Cloud, Security, Networking, and Applications.
• Create knowledge articles and support automation initiatives.
• Engage with vendors and ensure adherence to SLAs.

Skills

Managed services

ITIL knowledge

Vendor management

Cross-cultural communication

Planning and organization

Problem solving

Active listening

Client-focused service

Education

Bachelor's degree in IT/Computing

Microsoft Certified: Azure Administrator Associate (AZ104)

Microsoft Certified: DevOps Engineer Expert (AZ-400)

Microsoft Certified: Azure Solutions Architect Expert (AZ-305)

ITIL Foundation

VMware Certified Professional (VCP)

Tools

Azure

VMware

Job description

Cross Technology MS Engineer (L3)

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
Your day at NTT DATA
As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance our service quality.
Part of your Responsibilities will entail pre-emptive service incident resolution, product reviews, and operational improvements. You will manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions. Your role will also involve mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications.
You will conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems. Logging incidents with the required level of detail, you will analyse, assign, and elevate support calls. Additionally, you will proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties.
Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.
You will engage with third-party vendors when necessary and keep systems and portals updated as prescribed. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more, ensuring all actions adhere to client requirements and timelines.

To thrive in this role

• Extensive Managed Services experience handling complex cross-technology infrastructure.
• Strong understanding of ITIL processes.
• Proven experience working with vendors and/or third parties.
• Ability to communicate and work across different cultures and social groups.
• Effective planning skills, even in changing circumstances.
• Positive outlook and ability to work well under pressure.
• Active listening skills and adaptability to changing client needs.
• Client-focused approach to create positive client experiences throughout their journey.
• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).

Academic Qualifications and Certifications

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Microsoft Certified: Azure Administrator Associate (AZ104)
• Microsoft Certified: DevOps Engineer Expert (AZ-400). Desirable
• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
• ITIL foundation
• Microsoft Certified: DevOps Engineer Expert
• VMware Certified Professional (VCP)3-5 years of experience in the same or similar role.

Workplace type: Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Third parties fraudulently posing as NTT DATA recruiters
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