Senior Kitroom Representative

Stryker Group; Johannesburg; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a dedicated Operations Coordinator to oversee Kitroom processes and ensure the timely fulfillment of customer needs. This role involves managing inbound and outbound flows, coordinating bookings, and maintaining compliance with regulatory standards. The ideal candidate will have experience in logistics and customer service, with a strong focus on problem-solving and communication. Join a dynamic team committed to excellence in service delivery and operational efficiency, and contribute to a culture of continuous improvement and safety.

Qualifications

• Minimum 2+ years in operations, logistics, or customer service.
• Experience in medical devices or pharmaceuticals preferred.

Responsibilities

• Manage daily Kitroom operations and ensure timely deliveries.
• Coordinate bookings and maintain inventory according to SOPs.
• Resolve challenges and communicate effectively with stakeholders.

Skills

Operations Management

Logistics Coordination

Customer Service

Inventory Control

Problem Solving

Education

Grade 12

Tools

ERP Systems (SAP, JDE, Syspro, Oracle)

Microsoft Office

Job description

Position Summary:

Perform daily Kitroom operational processes end-to-end. This position is responsible for the fulfilment and completion of the daily activities related to inbound flows, inventory control, outbound flows, and their related processes. Responsible for co-ordinating bookings initiated by sales representatives, assembly of loan Kits, preparation of relevant documents, system entries reflecting movement of loan Kits, co-ordinating daily delivery schedules and collections, and ensuring customer needs are met in a timeous and accurate manner. All items comprising of loan Kits must be maintained in accordance with the regulatory standards.

Essential Duties & Responsibilities:

• Receive all delivery or collection bookings made by either customer or commercial team and capture accurately on daily bookings dashboard.
• Communicate and update relevant customers and stakeholders on the progress and status of bookings and kits.
• Handle urgent bookings according to the requirements at the time of booking, ensuring effective communication.
• Respond professionally to telephone queries and requests, focusing on delivering business expectations and service excellence.
• Resolve challenges around bookings and kits to meet customer and stakeholder requirements.

• Manage inter-branch sourcing of kits to fulfill requirements, as approved by Kitroom Manager and within cost allocations.
• Collaborate with Customer Services to resolve queries, ensure invoicing, and follow escalation procedures.
• Pick, pack, and release outgoing kits accurately to customers, stakeholders, and service providers as per instructions.
• Ensure outgoing kits are accompanied by relevant documentation and certificates.
• Plan and execute accurate allocation and dispatch of kits.
• Perform system work and ensure allocations for customer requests are correct.
• Inspect outgoing kits for correctness and record all relevant information.
• Follow up to ensure timely delivery, ideally not less than 3 hours before surgery start time.
• Arrange collection of kits after use and perform verifications of returned kits.
• Decontaminate returned instrument kits and ensure accurate auditing of implant kits.
• Record kit and item usage accurately in the ERP system, ensuring all items are in full working order.
• Monitor inventory replenishment and incoming inventory according to SOPs.
• Manage reverse logistics and collection schedules to minimize turnaround times.
• Prepare, document, and report kit discrepancies and ensure kits are ready for new cycles.
• Provide documentation and information for queries on receiving, picking, and outbound activities.
• Adhere to SOPs, KPIs, and safety standards in all activities.
• Perform general administration, record keeping, and support audits.
• Assist with stock takes, deliveries, and collections as needed.
• Work on a shift basis and maintain a safe, clean working environment.
• Display flexibility, meet organizational goals, and promote continuous improvement.
• Ensure compliance with all regulatory standards and SOPs.

Other:

• Complete all required training and report breaches immediately.
• Maintain high internal motivation, accountability, and professionalism.

Problem Solving:

• Interpret reports and dashboards to identify issues.

Education:

Grade 12 and successful completion of any competency assessments required by Stryker.

Experience:

Minimum 2+ years in operations, logistics, supply chain, warehousing, or customer service, preferably in medical devices or pharmaceuticals. Experience with safety compliance, stakeholder liaising, and ERP systems is essential.

Other Requirements:

• Valid driver’s license with no endorsements and reliable transportation.
• Proficiency in English (written and verbal).
• Intermediate skills in Microsoft Office and ERP systems (SAP, JDE, Syspro, Oracle, or similar).