Senior Journey Specialist – Owned Brands

Wildernessdestinations; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the travel industry is seeking a Journey Specialist based in Johannesburg or Cape Town. The role entails managing booking confirmations, ensuring exceptional stakeholder communication, and leveraging supplier knowledge to enhance partnerships. Candidates should possess strong organizational skills and a passion for wildlife, with significant experience in the inbound travel sector.

Qualifications

• 4-5 years experience in handling customer relationships and developing products.
• In-depth knowledge of Southern and East Africa.
• Experience with booking/operating systems.

Responsibilities

• Manage the booking confirmation process on Wilderness Window platform.
• Communicate with Operations specialist and stakeholders.
• Ensure accuracy and financial health of bookings.

Skills

Communication

Problem-solving

Financial skills

Time management

Detail-oriented

Organized

Education

Matric certificate with Maths

Tertiary qualification in Travel & Tourism or Hospitality

Tools

TourPlan

WETU

Job description

PRIMARY PURPOSE: The Journey Specialist is responsible for managing and completing the booking confirmation process on the Wilderness Window platform.

Communicate and deliver exceptional service to all stakeholders involved.

• This position is based in Cape Town or Johannesburg.

Detailed Responsibilities

• Manage and complete the booking confirmation process on Wilderness Window platform.
• Maintain continuous communication and provide excellent service to the Operations specialist at all times.
• Strengthen partnerships with stakeholders through effective communication, understanding their business trends and guest needs, and attending relevant familiarization trips with the Operations specialist as required.
• Maintain in-depth supplier knowledge to maximize mutually beneficial relationships with AP partners.
• Ensure accuracy and financial health of bookings.

Candidate Profile

Qualifications: Matric certificate with Maths (minimum standard grade or above). Tertiary qualification in Travel & Tourism or Hospitality is advantageous.

Experience: 4-5 years with senior experience in handling customer relationships, developing and promoting products, and building journeys in the inbound travel industry. In-depth knowledge of Southern and East Africa. Working knowledge of TourPlan and WETU or similar booking/operating systems.

Skills: Dynamic, detail-oriented, organized, and excellent communication skills. Able to remain steady in a busy environment, consistent in output, and task-driven. Ability to problem-solve without compromising accuracy and to prioritize effectively. Strong financial skills, high integrity, and ethical conduct. Driven to offer high-quality service, with strong time management skills.

Interests: A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp by sending the word 'Hi' to J Ljbffr.

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