Senior IT Technician

Adams Adams; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in Pretoria seeks an IT Support Specialist to manage technology installations, offer training, and ensure continuous hardware and software functionality. Ideal candidates will possess strong troubleshooting skills and a pro-active approach to technology maintenance and support.

Qualifications

• Experience in troubleshooting and installing hardware and software.
• Ability to train staff on technology use.
• Proficient in network management.

Responsibilities

• Troubleshoot and install laptop and desktop hardware and software.
• Provide orientation and training on existing technology.
• Monitor and maintain security of desktop technology.

Skills

Troubleshooting

Hardware Installation

Software Support

Network Troubleshooting

Security Management

Job description

• Troubleshoot and install laptop, printer, scanner, signature pads and desktop hardware, software and operating systems
• Troubleshoot and install mobile phones and tablets
• AV Setup and support
• Provide orientation to new users of existing technology
• Train staff about potential uses of existing technology
• Procurement follow up
• Quarterly IT assets assessments
• Asset management
• Provide recommendations about accessing information and support
• Maintain current and accurate inventory of technology hardware, software and resources and ensure that installation checklist is current
• Monitor and maintain technology to ensure maximum access
• Provide network access to all staff and guests
• Install and maintain workstations
• Provide network accounts and passwords as required
• Monitor and maintain security of desktop technology
• Advise staff of security breach and / or change in password or security status
• Identify and prepare hardware for disposal when appropriate
• Ensure hardware is stripped and secured before disposal
• Setup and support of client meeting rooms
• Ensure that support requests are accurately logged on the service desk system.
• Use remote support technologies to help end users as needed.
• Support basic network troubleshooting, such as LAN / Wireless-Network / WAN connectivity and VPN access