Senior It Technician

Letshalo HR Services; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a Senior Technician to join its dynamic team in Johannesburg. This role focuses on delivering exceptional support through effective problem-solving and communication. The ideal candidate will have a strong technical background in IT systems, a passion for customer service, and the ability to adapt in a fast-paced environment. You will be responsible for managing projects, supporting users, and ensuring the highest quality of service delivery. If you are driven to make a difference and grow in your career, this opportunity is perfect for you.

Qualifications

• 3+ years in Help Desk/Desktop Support as Senior Technician.
• Strong understanding of hardware, software, networking, and infrastructure.

Responsibilities

• Manage and execute projects ensuring timely completion.
• Solve problems using analysis, experience, and judgment.

Skills

Leadership Capabilities

Problem Solving

Communication Skills

Technical Knowledge

Customer Service Orientation

Education

B-Degree in Information Technology / Systems

Microsoft MTA or MCSA certification

Tools

Microsoft Suite

Service Desk Support Systems

Patch Management

Anti-Malware Software

Job description

Key Responsibilities include but not limited to the following :

Leadership Capabilities :

• Living their Purpose identifies and embraces the purpose and values and puts these into practice in their professional life.
• Influence builds relationships and communicates effectively in order to positively influence peers and other stakeholders.
• Performance drive seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results.
• Strategic direction understands objectives for clients, aligns own work to objectives and sets personal priorities.
• Talent development develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador.
• Knows how member firm business works and keeps up to date on industry activities, marketplace trends and leading practices.
• Manages results takes responsibility for assigned areas and contributes to the successful realization of common goals.
• Manages and executes projects prepares and manages work plans to ensure efficient and timely completion of work.
• Solves problems identifies and solves problems objectively using analysis, experience and judgment.
• Manages quality and risk understands and applies quality assurance and risk management procedures in all areas of work performed.
• Manages change and ambiguity is adaptive and flexible in the face of change and ambiguity.
• Solid technical knowledge in specific functional area.
• Good skills in analysis and report writing.
• Fully competent in Microsoft Suite, and programs relevant to role.
• Competent in Windows and Mac Support relevant to role.
• Good understanding of business principles.
• Communicates very effectively both in writing and verbally.
• Displays good interpersonal and relationship building skills.
• Exhibits strong need for development of self and others.
• Focus on delivery and highly adaptable.
• Demonstrated focus on quality and strong awareness and management of risk.
• Ability to solve problems and to make effective decisions.

Minimum Qualifications, Experience, and Knowledge :

• B-Degree in Information Technology / Systems
• At least Microsoft MTA (Desktop roadmap) certification or MCSA certification (current certification).
• Minimum of 3 years of working on a Help Desk or a Desktop Support as a Senior Technician.
• Proven track record of successfully working on Service Desk Support Systems.
• Strong understanding of hardware, software, networking and infrastructure principles is required along with knowledge of telephony and web principles.
• Outstanding communication skills to team and clients.
• Knowledge of (ITIL) and service management to deliver outstanding customer services and satisfaction.
• Strong knowledge in Microsoft Suite, Patch Management, Anti-Malware, desktop / laptop imaging, anti-virus and inventory management.
• Excellent knowledge of end user devices (PC, Laptop, Mac, mobile) and peripherals.
• Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices.
• Strong customer service orientation, good written and oral communication skills, keen attention to details with strategic and holistic mind-set, self - motivated and directed.
• Ability to facilitate one-on-one and group training sessions.
• Ability to work in a fast-paced and changing environment, manage user expectations and potential risks.

If you do not hear from us within 2 weeks after closing date, please consider your application unsuccessful.