Senior IT Support Technician

Jasper Consultants; Boksburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading consulting firm is seeking a Senior IT Support Consultant to enhance their IT team in Boksburg. This role involves providing advanced technical support for various IT issues while mentoring junior staff and collaborating on infrastructure projects. Candidates should have a strong technical background, experience in troubleshooting, and relevant certifications. Join a dynamic team that values your expertise and offers a supportive work environment.

Benefits

Supportive team environment

Opportunity for career growth

Qualifications

• At least 2 years’ experience in IT.
• Strong knowledge of Windows and/or Linux operating systems.
• Proven expertise in hardware, software, and network troubleshooting.

Responsibilities

• Provide advanced technical support for hardware, software, and network-related issues.
• Handle escalated support tickets, ensuring timely and effective resolution.
• Perform system administration tasks, including user account management and software deployment.

Skills

Technical Support

Troubleshooting

Communication

Organization

Education

Relevant IT Certifications (e.g., CompTIA A+, Network+, MCSE)

Job description

We are looking for a skilled and experienced Senior IT Support Consultant to join our IT team. This role is ideal for someone with a strong technical background who can handle complex IT issues, lead support operations, and mentor junior staff.

The successful candidate will play a key role in maintaining system stability, resolving escalated technical problems, and contributing to the maintaining of our IT infrastructure.

Key Responsibilities:
- Provide advanced technical support for hardware, software, and network-related issues.
- Handle escalated support tickets, ensuring timely and effective resolution.
- Perform system administration tasks, including user account management, access control, and software deployment.
- Troubleshoot and resolve network performance, connectivity, and configuration issues.
- Work closely with IT teams to implement and maintain IT infrastructure projects.
- Create and maintain technical documentation and knowledge base articles.
- Stay up to date with emerging technologies and recommend system improvements to existing systems.

Requirements:
- Valid Code 8 driver’s license and own vehicle (essential)
- At least 2 years’ experience in IT Strong knowledge of Windows and/or Linux operating systems.
- Proven expertise in hardware, software, and network troubleshooting.
- Excellent communication and interpersonal skills.
- Strong organizational skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment.
- Relevant certifications (CompTIA A+, Network+, or MCSE) will be an advantage.

What We Offer:
- Salary: R6,000 – R15,000 (depending on experience).
- An opportunity to work on challenging IT projects and grow your career.
- A supportive team environment where your expertise is valued.

Ready to take the lead in IT support? Join us and be part of a team where your expertise makes a difference every day. If you’re passionate about technology, love solving complex problems, and want to grow your career, we want to hear from you!

Pay: R6 000,00 - R15 000,00 per month