Senior IT Support Specialist

Red Rocket South Africa (Pty) Ltd; Cape Town; On-site; ZAR 700,000 - 950,000; Full time

Job summary

Red Rocket South Africa (Pty) Ltd is seeking a Senior IT Support Specialist to maintain and optimize our IT infrastructure across Microsoft 365, SharePoint Online, and cloud platforms. You will handle Tier 2/3 support, design SharePoint sites, and automate tasks using Graph API, PowerShell, and Power Automate.

The role requires strong Cisco networking, VLAN management, and hybrid cloud experience with AWS and Azure, plus Windows and Mac administration.

Qualifications

• 8+ years in IT support with a focus on Microsoft 365, networking, and cloud platforms.
• Proficiency with SQL, SharePoint Online and Microsoft Graph API.
• Deep Windows & Mac administration experience.
• Hands-on Cisco networking and VLAN configuration expertise.

Responsibilities

• Provide Tier 2/3 support for Microsoft 365 services: SharePoint Online, Teams, Exchange Online, OneDrive, and Intune.
• Design, configure, and manage SharePoint sites, workflows, and permissions.
• Automate tasks and integrate services using Microsoft Graph API, PowerShell, and Power Automate.
• Monitor and maintain M365 service health, compliance, and user access.
• Support on-prem and cloud hybrid networking and security initiatives.

Skills

Microsoft 365 ecosystem

Entra ID

SharePoint Online

Enterprise networking

Cloud technologies

Cisco networking

VLANs

Microsoft Graph API

Azure

AWS cloud

PowerShell

Power Automate

Windows & Mac admin

Education

Microsoft: MS-700, MS-900, SC-300

CCNA, CCNP

AWS Certifications

Degree in IT

Tools

Microsoft Graph API

PowerShell

Power Automate

SharePoint Online

Azure

AWS

Cisco devices

Teams

Exchange Online

Job description

We are looking for a dynamic and experienced Senior IT Support Specialist with a strong foundation in the Microsoft 365 ecosystem, Entra ID, SharePoint Online, enterprise networking, and cloud technologies.

The ideal candidate will have hands‑on experience with Cisco networking, VLANs, Microsoft Graph API, Azure and AWS cloud services, and will be responsible for supporting, maintaining, and optimizing our IT infrastructure and cloud platforms.

Responsibilities:

Microsoft 365 & SharePoint:

• Provide Tier 2/3 support for Microsoft 365 services: SharePoint Online, Teams, Exchange Online, OneDrive, and Intune.
• Design, configure, and manage SharePoint sites, workflows, and permissions.
• Automate tasks and integrate services using Microsoft Graph API, PowerShell, and Power Automate.
• Monitor and maintain M365 service health, compliance, and user access.
• Keep abreast of all Microsoft coming changes by Certification

Networking & Infrastructure:

• Configure and troubleshoot Cisco routers, switches, and firewalls.
• Design and manage VLANs, routing protocols, and network segmentation.
• Support VPN, DNS, DHCP, and firewall rule configurations.
• Monitor network performance and implement improvements.
• Provide support for AWS-based services.
• Assist in cloud migration, backup strategies, and hybrid cloud integration.
• Monitor AWS environments for performance, cost optimization, and security compliance.
• Monitor and report on infrastructure health, usage, and performance.

General IT Support:

• Oversee user onboarding/offboarding, device compliance, and license allocation.
• Maintain documentation for systems, configurations, and procedures.
• Participate in IT projects, audits, and security initiatives.
• Participate in after-hours support and emergency response as needed.
• Ensure high availability and reliability of core services.
• Fostering a culture of continuous improvement and knowledge sharing.
• Implement and execute the IT Strategy in line with company goals.
• Maintain IT policies, compliance (POPIA), and risk registers.
• Manage IT budgets, expenses, and supplier relationships.
• Support audits and ensure compliance with IT regulations and internal policies.
• Manage IT infrastructure, systems, and data security (including DR and backups).
• Ensure robust cybersecurity controls and participate in vulnerability management and remediation.

Minimum Educational Qualifications:

• Microsoft: MS-700, MS-900, SC-300, or equivalent.
• Cisco: CCNA, CCNP.
• AWS: AWS Certified Cloud Practitioner, AWS Solutions Architect - Associate.
• Degree in IT
• 8+ years in IT support with a focus on Microsoft 365, networking, and cloud platforms.
• Strong experience with SQL, SharePoint Online and Microsoft Graph API.
• Proficiency in PowerShell scripting and Power Platform.
• Hands‑on experience with Cisco networking and VLAN configuration.
• Solid understanding of TCP/IP, routing, switching, and network security.
• Experience with AWS and Azure IaaS/PaaS cloud best practices.
• Deep expertise in Windows & Mac administration
• Support hybrid cloud networking (e.g., IPSEC tunnels, on-prem AD integration, blob storage).

Other Skills:

• Proactive, self-motivated, and collaborative team player.
• Strong analytical and troubleshooting skills.
• Strong organizational and time management skills.
• Excellent communication and documentation abilities.
• Ability to work independently and collaboratively.
• Customer-focused and adaptable to changing
• A Passion for Automation with an AI-first culture (Copilot and more)
• Strong problem‑solving, analytical, and critical thinking skills.
• Excellent communication (oral & written) and interpersonal skills.
• Ability to work under pressure, prioritize, and deliver quality results.