Senior IT Operations Engineer

Boardroom Appointments; Midrand; On-site; ZAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Senior IT Operations Engineer to enhance their IT infrastructure and support systems. This role involves designing, administering, and maintaining critical IT services, ensuring compliance with legislation, and mentoring peers in a dynamic environment. You'll be at the forefront of technological advancements, providing 2nd and 3rd level support, and implementing robust backup and disaster recovery solutions. If you have a passion for technology and a commitment to excellence, this position offers a fantastic opportunity to make a significant impact.

Qualifications

• 5+ years of experience in IT technical support.
• In-depth knowledge of Microsoft and Linux operating systems.
• Experience with networking fundamentals and administration.

Responsibilities

• Design and maintain the company's IT infrastructure.
• Provide technical support and document systems.
• Implement policies for IT operations and services.

Skills

IT Infrastructure Design and Administration

Backup and Disaster Recovery

Technical Support (2nd and 3rd Level)

Networking (LAN/WAN/VPN)

Microsoft AD / Azure AD

Office 365 Administration

Technical Documentation

ITIL Certification

Education

Grade 12

Relevant Diploma/Degree

Tools

HP Synergy

VEEAM Backup and Recovery

Microsoft SQL Server

Hyper-V

Microsoft 365

SharePoint Online

Job description

Senior IT Operations Engineer

Responsibilities:

• Design, administer, and maintain the company's IT infrastructure.
• Create and implement policies, procedures, and standards for IT operations and services.
• Keep up to date with rapid technological changes.
• Support the administration of wide area and local networks.
• Provide technical 2nd and 3rd level support to end users.
• Implement, maintain, and administer backup and disaster recovery systems and processes.
• Document and report on systems, including design, SOPs, root causes of faults, and other IT reports as required by management.
• Mentor colleagues and peers in the IT space.
• Serve as the standby and after-hours escalation point for support issues.
• Ensure compliance with financial services legislation.

Experience in the following technologies and concepts:

• HP Synergy / Server Blade Infrastructure
• Storage Technologies, preferably HPE and Fibre Channel
• Hyper-V and Hyper-V Clusters
• Failover Clusters for MS SQL Server
• LAN/WAN/VPN Technology
• Microsoft AD / Azure AD / DNS
• Remote Desktop Services
• Microsoft 365 and SharePoint Online
• DNS and Certificate Management
• IP Telephony
• VEEAM Backup and Recovery
• Operating Systems: Microsoft and Linux
• In-depth understanding of TCP/IP and internetworking with heterogeneous technologies
• Perimeter Security
• Progression and capacity planning
• Technical documentation

Skillset:

• Grade 12, plus relevant diploma/degree
• Office 365 administration
• At least 5 years of experience supporting an IT technical environment
• Application support experience (Incident Management, Problem Management, Change Management, System Administration)
• Broad knowledge of software and hardware related to servers, networks, PCs, and peripherals
• Detailed knowledge of activities related to Microsoft System Support
• Windows and Linux Operating System Administration
• Networking fundamentals and administration
• Technical documentation and authoring
• Knowledge of Systems Architecture
• ITIL certification - advantageous
• Azure technologies - advantageous
• Microsoft SQL Databases Administration - advantageous