Senior IT Manager (Mandarin Speaking - JHB)

Datafin; Johannesburg; On-site; ZAR 60 000 - 100 000; Full time

Job summary

An established industry player is seeking a Senior IT Manager to lead their IT Service Management functions. In this pivotal role, you will ensure the resilience and continuity of IT services while managing compliance with legal and regulatory frameworks. Your expertise will enhance the organization's infrastructure, ensuring optimal performance and security. This role offers the opportunity to make a significant impact within a dynamic environment, driving improvements in IT operations and contributing to the overall success of the organization. If you are a strategic thinker with a passion for IT management, this is the perfect opportunity for you.

Qualifications

• 5-10 years of IT experience in the banking sector is essential.
• Strong knowledge of IT support services and security management.
• Experience in project management and corporate governance is desirable.

Responsibilities

• Oversee ITSM functions ensuring compliance and operational efficiency.
• Conduct regular disaster recovery testing and vulnerability assessments.
• Manage IT risks, controls, and compliance documentation effectively.

Skills

Analytical

Organised

Communication

Leadership

Team Working

Time Management

Commitment

Quality Orientation

Customer Focus

Resilience

Results Driven

Reliability

Honesty

Education

Matric

Degree in Computer Science/Information Science

Degree in Cyber Security

Tools

ITSM

Disaster Recovery Tools

Vulnerability Assessment Tools

Job description

ENVIRONMENT:

A leading global full-service commercial bank, providing corporate, personal, and investment banking, wealth management, and treasury services, is seeking a Senior IT Manager to oversee and ensure the effective operation of all Information Technology Service Management (ITSM) functions. This role is responsible for maintaining full functionality and compliance, while managing services within legal, regulatory, and budgetary frameworks.

DUTIES:

Business Continuity Management

• Ensure resilience and continuity of ITSM environment through planning, testing, and recovery.
• Conduct annual Business Impact Analysis (BIA) and align BCM plans.
• Perform regular disaster recovery (DR) testing.
• Monitor and maintain primary site resilience with redundancy and high availability.

Information Security & Infrastructure Enhancement

• Manage user access control and segregation of duties.
• Limit external parties' access appropriately.
• Perform weekly server checks, anti-virus updates, and vulnerability assessments.
• Remediate vulnerabilities through regular patch management.
• Conduct annual threat assessments and manage data classification and protection.
• Ensure IT infrastructure health, capacity, and compliance with procurement policies.

Business Intelligence, Application Development & Management

• Document and manage all system change requests and updates.
• Follow ITSM project lifecycle for changes, fixes, and upgrades.
• Ensure software licensing compliance.
• Automate manual processes and improve reporting accuracy.
• Analyse and evaluate data from various sources to enhance decision-making.

Support and Services

• Manage ITSM support tickets and documentation.
• Complete daily SOD tasks and AML-related jobs.
• Provide timely IT support and escalate issues when needed.
• Conduct regular staff training on security awareness.

Internal Management

• Align ITSM goals with branch strategy and define resource plans.
• Manage IT risks, controls, and compliance documentation.
• Maintain vendor management processes, contract monitoring, and BEE compliance.
• Remediate audit findings promptly and manage IT fixed assets effectively.

REQUIREMENTS:

Formal Qualifications

• Matric — Essential
• Degree in Computer Science/Information Science — Essential
• Degree in Cyber Security — Desirable

Professional Membership

• None specified

Experience (5 to 10 Years)

• IT work in Banking Sector — Essential
• IT Support Desk — Essential
• Hardware & Networking — Desirable
• Project Management — Desirable
• Management Skills — Desirable
• Corporate Governance, Risk & Compliance — Desirable
• Cyber Security — Essential

Knowledge

Essential:

• Hardware & Software Management
• Project Management
• IT Support & Services
• Security (including Cyber)
• Local Regulatory Compliance

Desirable:

• Network Management
• Business & Systems Analysis
• Business Continuity Management
• Risk Management

Skills Required

Essential:

• Analytical
• Organised
• Communication
• Leadership
• Team Working
• Time Management
• Commitment
• Quality Orientation
• Customer Focus
• Resilience
• Results Driven
• Reliability
• Honesty

Desirable:

• Mandarin Communication

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here[URL Removed] e-mail a Word copy of your CV to [Email Address Removed] and mention the reference number of the job.

Desired Skills:

• Senior
• IT
• Manager