Senior Insurance Operations Leader

SmartRecruiters, Inc.; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

WNS, a Capgemini company, leads intelligent operations for insurance clients in South Africa and globally. The role focuses on delivering end-to-end insurance processes, driving SLA attainment, productivity, quality, and cost targets, and leading multi-layered teams to sustain high performance.

The position emphasizes governance with clients, and ongoing transformation initiatives across policy administration, claims, and underwriting support.

Qualifications

• Matric is required.

Responsibilities

• Own delivery of multiple insurance processes (e.g., Policy Administration, Claims, Underwriting Support, Billing, Contact Centre Operations).
• Ensure achievement of SLAs, KPIs, productivity, quality, and cost targets.
• Drive standardization, process optimization, and continuous improvement initiatives.
• Manage large, multi-layered teams including Operations Managers, and Team Leaders.

Education

Matric

Job description

WNS, a Capgemini company, leads intelligent operations for insurance clients in South Africa and globally. The role focuses on delivering end-to-end insurance processes, driving SLA attainment, productivity, quality, and cost targets, and leading multi-layered teams to sustain high performance.

The position emphasizes governance with clients, and ongoing transformation initiatives across policy administration, claims, and underwriting support.