Senior Insurance Claims Adjuster

Placements24; KwaZulu-Natal; On-site; ZAR 480,000 - 640,000; Full time

Benefits offered by this job

Competitive salary

Medical contributions

Retirement fund

Professional development

Paid time off

Job summary

Placements24 in Pietermaritzburg, KwaZulu-Natal, seeks a Senior Insurance Claims Adjuster to join a dynamic team driving fair settlements for complex claims. The role emphasizes integrity, customer service, and regulatory compliance.

The ideal candidate has 5+ years in claims, deep knowledge of property, casualty, and motor lines, and strong negotiation skills. Travel within the Pietermaritzburg region is expected, with opportunities for professional growth.

Qualifications

• Minimum 5 years of experience as an insurance claims adjuster, with focus on complex claims.
• Strong knowledge of property, casualty, and motor lines.
• Proficiency in claims management software and standard office applications.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong negotiation and conflict-resolution abilities.
• Exceptional communication and customer service skills.

Responsibilities

• Investigate, evaluate, and settle claims according to policy provisions and guidelines.
• Conduct thorough fact-finding by interviewing claimants and witnesses and reviewing reports.
• Determine coverage and liability based on policy terms and laws.
• Negotiate settlements with claimants, policyholders, and legal representatives.
• Maintain accurate claim files with complete documentation.
• Communicate clearly with all parties and provide updates.
• Identify subrogation or salvage opportunities.
• Adhere to regulations and compliance standards.
• Mentor junior adjusters and share best practices.
• Contribute to process improvements in claims handling.

Skills

5+ years experience

Negotiation

Analytical skills

Customer service

Claims software

Tools

Claims software

Office tools

Job description

About the Role

Our client, a leading provider in the insurance sector, is seeking an experienced and highly motivated Senior Insurance Claims Adjuster to join their dynamic team in Pietermaritzburg, KwaZulu-Natal. This role is pivotal in ensuring the efficient and fair settlement of complex insurance claims. You will play a crucial part in upholding the company's reputation for integrity and customer service excellence. The ideal candidate will possess a deep understanding of insurance policies, regulatory requirements, and a proven ability to manage a diverse caseload. This is an exciting opportunity to advance your career in a supportive and growth-oriented environment within the vibrant province of KwaZulu-Natal.

Key Responsibilities

• Investigate, evaluate, and settle insurance claims in accordance with policy provisions and company guidelines.
• Conduct thorough fact-finding, including interviewing claimants and witnesses, reviewing police reports, and assessing property damage.
• Determine coverage and liability based on policy terms, conditions, and applicable laws.
• Negotiate settlements with claimants, policyholders, and legal representatives in a fair and efficient manner.
• Maintain accurate and detailed claim files, ensuring all documentation is complete and up-to-date.
• Communicate effectively with all parties involved in the claims process, providing clear explanations and updates.
• Identify potential subrogation or salvage opportunities.
• Adhere to all relevant industry regulations and company compliance standards.
• Mentor and provide guidance to junior adjusters, sharing expertise and best practices.
• Contribute to the continuous improvement of claims handling processes and procedures.

Requirements

• A minimum of 5 years of experience as an insurance claims adjuster, with a strong focus on complex claims.
• In-depth knowledge of various insurance lines (e.g., property, casualty, motor).
• Proficiency in claims management software and standard office applications.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong negotiation and conflict-resolution abilities.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to work independently and manage a caseload effectively, with strong organizational skills.
• Relevant professional qualifications or certifications in insurance are highly advantageous.
• A valid driver's license and willingness to travel within the Pietermaritzburg region as required.
• A proactive approach to learning and staying updated on industry trends and legal changes.

Benefits

• Competitive annual salary package of .
• Comprehensive medical and retirement fund contributions.
• Opportunities for professional development and continuous training.
• A supportive and collaborative work environment in Pietermaritzburg .
• Potential for career advancement within a reputable insurance firm.
• Access to cutting-edge claims management technology.
• Paid time off for personal and sick leave.