Senior Inbound Tour Consultant

Wild Dreams Hospitality; Cape Town; Hybrid; ZAR 400,000 - 500,000; Full time

Job summary

A luxury travel company in Cape Town is seeking a Senior Inbound Consultant. This role involves crafting tailor-made itineraries across Southern and East Africa, requiring a minimum of 3 years experience in the luxury travel market along with proficiency in Tourplan. Strong communication skills and attention to detail are essential. The position offers potential for hybrid work after probation.

Qualifications

• Minimum 3 years experience as an Inbound Tour Consultant in the luxury travel market.
• Strong knowledge of Southern and/or East Africa as a travel destination.
• Proficiency in Tourplan is essential.
• Excellent communication skills with a strong command of English (written and verbal).
• Ability to manage high volumes of work while maintaining accuracy.

Responsibilities

• Plan, quote, and design bespoke travel itineraries throughout Southern and East Africa.
• Manage all aspects of the booking process from quote to post-travel file closure.
• Provide exceptional guest support, including being on-call during client travel.

Skills

Inbound Tour Consultant experience

Knowledge of Southern/East Africa

Proficiency in Tourplan

Excellent English communication

Attention to detail

Organizational skills

Problem-solving skills

Job description

This dynamic luxury travel company is known for crafting tailor-made journeys across Southern and East Africa, with a strong focus on the North American market. They are looking for a highly experienced Senior Inbound Consultant based in Cape Town, someone who thrives in a fast-paced, detail-driven environment and is confident managing complex, high-end itineraries from start to finish.

Candidate requirements :

• Minimum 3 years experience as an Inbound Tour Consultant in the luxury travel market
• Strong knowledge of Southern and/or East Africa as a travel destination
• Proficiency in Tourplan is essential
• Excellent communication skills with a strong command of English (written and verbal)
• Exceptional attention to detail and highly organized
• Ability to manage high volumes of work while maintaining accuracy
• Confident working independently and as part of a team
• Strong problem-solving and crisis management skills
• Must be available for after-hours support for travelling guests
• Based in Cape Town (with potential hybrid flexibility post-probation)

Duties and Responsibilities :

• Plan, quote, and design bespoke travel itineraries throughout Southern and East Africa
• Manage all aspects of the booking process from quote to post-travel file closure
• Confirm and book all travel services and coordinate with suppliers
• Maintain accurate administration and documentation for each booking
• Liaise with the accounts team for invoicing and payment coordination
• Reconfirm all services prior to travel and prepare final travel documents
• Provide exceptional guest support, including being on-call during client travel
• Build and maintain strong relationships with suppliers and international agents

This is a live-out role.